Implementation Consultant (in Payroll)

Job description

Get to know us

Do you want to help us shape what the future of work will look like and how it will best embrace our life's aspirations? If this sounds like a journey you want to embark on, we may have the right role for you!
PayFit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have set ourselves a mission to simplify payroll for SMBs and enable employers and employees to grow together. We are a European company operating from 3 main countries (France, Spain, and the UK) where we are supporting over 10,000 clients. 

Creating a fulfilling work environment and culture is also a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values:
Care
We genuinely care for others whoever they are, whatever they think.
Excellence
We aim to improve and achieve better results every day.
Humility 
Staying humble and exchanging transparent feedback helps us to grow and improve.
Passion
We are the architects of PayFit's success.

A key part of our culture , and essential for our success, is also improving the diversity of our teams and building an inclusive culture where you can be yourself at work. 

This is why our recruitment focuses on the skills you demonstrate, and not only on your academic background or previous professional experiences. At PayFit we understand that you can gain applicable skills through a variety of life experiences and we are interested in knowing them, too.

About the role

Get onboard of the PayFit rocket by joining our Payroll Implementation Team as a Implementation Consultant. Your mission will be to help with the implementation of new customers to the PayFit Platform.

You will be responsible for:

- Provide support to new customers during the transition process from their existing payroll systems to PayFit UK, ensuring a seamless and trouble-free experience.
- Consistently evaluate and enhance our onboarding procedures to enhance efficiency.
- Collaborate with the Sales, Customer Success, and Product teams to establish effective feedback mechanisms aimed at enhancing the overall customer experience.
- Conduct comprehensive training sessions on PayFit's features, providing clients with in-depth knowledge and understanding.
- Additionally, you will offer assistance in the setup of HMRC and HR integrations to ensure seamless integration and compliance.
- Possess a high level of proficiency in Excel and Google Sheets, with a strong aptitude for performing calculations, reconciling discrepancies, and actively pursuing process automation.
- Possess a strong aptitude for thriving in a dynamic startup environment, demonstrating the capability to effectively manage competing priorities, meet deadlines, and adapt to change.
- Ensure that you remain informed about current legislation and best practices in order to improve the quality and relevance of your services.
- Ensure that a positive image of PayFit is maintained in all interactions.
- Ensure that you remain updated on the latest information regarding our company's products, services, methodologies, policies, procedures, and customer requirements.

The role is for you if:

- You possess extensive expertise in end-to-end payroll management within the United Kingdom.
- You possess a strong affinity for numerical analysis and possess extensive experience in conducting intricate reconciliations.
- As an individual experienced in managing payrolls, you possess the ability to discern discrepancies and identify irregularities based on your familiarity with the process.
- You have demonstrated expertise in handling various payroll inquiries, encompassing tax calculations, statutory payments, pension queries, and other related matters.
- You possess a strong background in effectively managing multiple clients concurrently, and you are capable of showcasing your ability to navigate and address competing deadlines and priorities.
- You possess a proven track record of successfully assisting customers with system integrations and delivering comprehensive training sessions.

It would be great if you also:

- You have gained experience in a payroll implementation position, where you have successfully executed all essential end-to-end responsibilities related to customer onboarding onto a new platform. The responsibilities should have encompassed providing customers with comprehensive guidance throughout the onboarding process, ensuring their adherence to all milestones and deadlines leading up to their scheduled go-live date.
- You have experience managing these tasks within a multi-client environment, that would be highly advantageous.

If you think you would be a good fit even if you don't meet 100% of the requirements, we would love to hear from you!

Your future team:

Within your new Customer Success team, you will have 15 teammates across implementation, customer care, payroll, and customer success.
You will work with other 4 implementation consultants and your manager Iain, who has over 10 years working in Payroll and has great experience leading teams to success,  who will ensure your smooth onboarding and further evolvement in your role!

Hiring process

1. First you will meet a Talent Acquisition Specialist for a discovery call(30 min)
2 . Next step will be a meeting   with Our Implementation Manager with whom you will touch more technical topics of your experience (45 -60 min)
3. You will complete a Case study
4 . In this step you will meet our Head of Customer Success for 30 min.

What we offer

Flexibility: We believe it is key to produce your best work and to be fulfilled. We therefore offer the possibility to work away from our main offices, within the UK ; as well as abroad for a defined period of time. Further requirements may apply depending on the role and your overall experience.
Learning & Development: At PayFit we have a great learning platform where you can learn new skills every day with the support of our company. We also have English language courses to improve your business communication vocabulary and get to the next level.
Career Development: We want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
Health promotion: Private medical insurance with Vitality and 4 paid sessions with a mental health practitioner and online support with Moka care
Meals: Weekly Deliveroo credit to spend on meals of your choice. Fortnightly fruit packages delivered to your house (to help you get your 5 a day!)
Public transportation: A minimum of 50% of your travel cost to the office is covered by us.
Home office budget: To help you get set up in the best conditions. A MacBook as our standard working tool.
Parental support program: 20 weeks of maternity leave supported by PayFit and 4 weeks of leave for the co-parent.
Time off: 25 days of paid holidays per year.

Disability Inclusion
All of our positions are open to any person living with a disability. To guarantee equal treatment and opportunities, we will take, based on individual needs, appropriate measures to adapt the work conditions of PayFiters with disabilities, and if needed also during the recruitment process.