Benefit Advisor
USA Marketing
Job description
Summary of Role
As a Benefit Advisor you will have the rewarding opportunity to speak with Medicare eligible participants across the country to assist them in selecting insurance plans that meet their needs. You will spend approximately 90% of your day in phone conversations with participants exercising patience and knowledge with caring explanations to enroll them in healthcare insurance products.
This is a seasonal role that runs until the end of each year. We do ask our highest performers to stay on after the season, and offer opportunities for advancement within Willis Towers Watson.
The Role
Key Responsibilities:
· Use a consultative approach to listen, and assess the retirees insurance needs and appropriate eligibility
· Conduct eligibility and needs analysis to determine suitable plan
· Effectively, and empathetically communicate the costs and benefits of multiple insurance plans over the phone
· Make plan recommendations based on participants individual needs and assist the participant with the decision making process
· Work through scheduled, and inbound calls with patience and an emphasis on service, not call volume
· Work as a team player in a diverse, professional call center environment
· Adhere to all legal regulations
The Requirements
You are excited to learn new things, have strong computer skills, and are self-motivated to always improve. You have patience, and the ability to listen and recognize the needs of participants, even when they are unable to clearly articulate what is important to them. You are able to change your communication style based on the region of the call, the client, and the medical needs of the caller. You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone!
Training Requirements
· Prior to your first day of work you will complete three chapters of your license training manual. Your first week of work will be training to assist you in passing the Utah state Health and Life license.
· You will have a week of unpaid time to test and pass your insurance license. Willis Towers Watson pays for up to two attempts to pass the state licensing test.
· Once you pass the license exam you will be placed into a two week training class and then perform a week of nesting with your new team
· If you do not pass you will be offered a role as a Customer Service Representative in an upcoming class
OR
· You will complete an unpaid, self-study program to pass the state Health and Life license in Utah. Study materials and testing is paid for by Willis Towers Watson.
Skill Requirements
· After your first day complete required certifications to represent local and national insurance carriers
· Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone
· Ability to learn new proprietary computer systems
· Experience in a sales consulting environment preferred
· Ability to work autonomously in a self-paced, self-motivated team environment
· Ability to communicate professionally and courteously
· Ability to read, analyze, and interpret insurance documents, detailed correspondence, procedure manuals, insurance applications, polices, and contracts
· Life/Health Insurance certification a plus
· High School Diploma or GED required, College classes a plus
Willis Towers Watson operates in a highly regulated environment; you will be required to complete an extensive background check in order to be licensed as a Benefit Advisor.
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Our Environment:
Willis Towers Watson maintains a diverse working environment of dedicated associates, in an open call center layout. We utilize the latest in technology, and top of the line computer and telephony systems. We reward our associates with competitive hourly rates, monthly bonuses, team competitions, and raffles. Each year we invite top performing seasonal associates to join our team on a year round basis, or invite them back for the following season.
The Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Equal Employment Opportunity: Know your rights .
Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.