IT Network/Infrastructure Support Engineer

Job description

·       Taking initial day to day calls

·       Raise tickets

·       Password Resets

·       Check through the day and logging calls in the Support Mailbox

·       Check Nagios – reporting anything

·       Setup New Starter Accounts

o   Go through the process for any New Starters – Profile Setup / IAM / Homepage / Outlook / Skype / Printers / Map Drives/Teams etc.

·       Process Leaver Accounts

·       Ordering Phones / SIMs (Data or Voice)

·       HP Laptop / Desktop Orders including Accessories

·       Requests for quotes Laptop / Desktop (HP) / Phone pricing

·       User Printer Setups, Drive mapping

·       Laptop / Desktop Build

·       Laptop / Desktop Upgrade – Memory / Hard Drives

·       Off the shelf Software / Application Installs

·       Ordering from CDW (Licenses)

·       Backup and file restore

·       Desktop/End user break fix support

·       Being a Project based company, timesheets is a key element at monitoring costs

 Technical requirements are essential with a number of years’ experience
Knowledge of Microsoft Core Stack

·       Proven experience with Desktop & Server solutions across the Microsoft stack.

·       WiFi solution experience & knowledge, with Cisco etc.

·       Candidates with Microsoft Certifications would prove advantageous.

·       Active Directory

·       Windows 10

·       Office 365

·       Hyper V

·       Backup technologies: VEEAM

·       Experience with Solar Winds Server and Applications Monitoring software would prove advantageous

Personal Attributes:

·       Confident verbal and written communicator with both clients and peers.

·       Ability to research new products and information around technical solutions that provide answers and solve problems.

·       Self-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure.

·       Demonstrate the Company values at all times in behaviour and attitude:

Supportive
Dynamic
Trusted

Working in an open plan office with an informal atmosphere. A collaborative approach is always encouraged - we try to make it a fun and productive place to work, where everyone can always learn new things. We offer a competitive salary, alongside a number of other benefits.

    Are you passionate about IT? Do you like problem solving and embracing Innovation?

As a Internal Support team for Vinci Energies UK & ROI, we have a new opportunity for a technically focused person for an IT Support Engineer to join our technical team.

This is a UK based with 30 offices situated around UK & ROI, supporting a range of software and hardware.

Role Overview:

We are looking for an IT Support Engineer to join the technical team in Coventry. We need a knowledgeable, skilled and experienced Engineer for this internal role, who has the experience of working in a busy technical helpdesk.

The Candidate:

Experience

    A proven history of being able to troubleshoot and resolve technical issues across a client base of 1350 users via remote connectivity, telephone or email.

Entity

Axians is the VINCI Energies brand dedicated to ICT, operating in 150 business units across 15 countries and employing 7,000 specialists. Combining consultancy expertise, technical knowledge and industry experience with ‘best of breed' technologies, Axians have earned a reputation as innovative, technical systems integrators capable of successfully optimising end-to-end next generation communication networks. We are a dynamic, growing organisation, and this is a great opportunity to join us at a very exciting time for the business.