CUSTOMER CARE PROJECTS SUPPORT HF

Job description

PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide.
Therefore, it is strongly recommended that you post your resume in English.
Program SaVIE (VIE of Sanofi) is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28.
Enterprise:
Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions and consumer healthcare. More than 110,000 people at Sanofi are dedicated to make a difference on patients’ daily life, wherever they live and enable them to enjoy a healthier life.
MISSION
Customer Care Latam has become a seedbed of innovative projects aiming to improve customer service processes and build new leverages of growth for Sanofi. Many regional projects have successfully finalized or are ongoing in order to drive the customer centric trend; this is why a strong regional support is needed and it is key to
ensure success. A VIE's profile will perfectly fulfill this need for endorsing the affiliates.
Support the local operation through Customer Care Projects in order to:
- Optimize Customer Service Teams daily operations
- Achieve Transactional excellence at affiliate level
- Deliver the promise to our trade customers
Customer Care is the ultimate link of the Supply Chain with Commercial Operations and with the customers. In these regards, this role must be closely connected to:
- Trade Customers and Commercial: To make sure internal processes and initiatives are aligned end to end with
customer expectations and needs to ensure customer satisfaction.
- Finance: Ensure alignment in the Bill to Cash process, within the Order to Cash, to increase the value of
customer service
- IS: Engage in automation projects to improve the flow of products and information from Sanofi-Customers and
Customer-Sanofi
PROFILE
Education:
College or University Diploma in Engineering, Business Administration or related.
Experience:
Experience in process definition and implementing requirements
- Ideally, International background
- Ideally, Experience in cross-functional environment
Professional skills / attitude and behaviour requested:
Communication and Interaction skills
Well organized
Capacity to fonnellze concepts and expectations
Proactivity and creativity
Resilience to work under pressure
Work with deadlines
Flexibility and rapid reaction for changes
FULL PROFICIENCY IN BOTH ENGLISH AND SPANISH IS MANDATORY