Client Partner - Salesforce DMP

Descripción de la oferta

Job Category

Customer Success Group

Job Details

Salesforce DMP Client Partner

The Role:

The successful Client Partner is an intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in both guiding quantitative analysis and building trust-based relationships with clients and across the company. The Client Partner will report to the head of the Client Partner team within Krux Solutions. The Client Partner serves three to five of Krux’ largest, most strategic clients while working closely with colleagues on the Customer Insights and Analytics, Data Science and Client Solutions Management teams. The Client Partner owns the business imperative to deliver a positive, engaging and profitable experience to both the client and to Krux.The Client Partner plays a key role as new relationships are transitioned from Krux Sales to Solutions. The Client Partner will also collaborate with the Marketing team in the development of marketing materials, case studies, best practices and thought leadership material and with the Product team on new feature ideation and rollout. Additionally Client Partner may also work closely with Krux partners such as Accenture, Nielsen and Salesforce.com.

There are two broad areas of focus for Client Partner; existing account management and sales and new client launches as follows;

Existing Account Management:

The Client Partner is the primary contact for assigned Krux clients. Core accountabilities of the Client Partner within the realm of existing account management are as follows:

- Advocate on behalf of the client across Krux
- Drive Best Practices into clients and through an informed, value-add perspective by having earned a trusted advisor role to both the client line management and executives; distill Best Practices from specific relationships for refinement and re-use by Krux
- Drive Krux platform adoption and use and in-turn drive incremental revenue through increased use
- Ensure client satisfaction and engagement
- Manage the Financial elements of client relationships to designated targets
- Gather product and service feedback for use by other team members and guide new product and/or feature rollouts at a client
- Help clients capture full value from Krux products by serving as a strategic advisor to client executives and providing actionable insights to clients on a monthly, quarterly and annual basis
- Craft client communications tailored to a range of audiences, from senior executives to operating managers to data management/marketing staff to sales
- Lead development and delivery of structured, metrics-driven quarterly business reviews

Sales and New Client Launches:

- Work with Krux Sales during the sales process to set relationship expectations and clarify roles
- Guide the launch of new clients in accordance with Krux people data activation methodology
- Work with Sales to set-up reference calls as appropriate

Qualifications:

- Experience in consulting/enterprise client service to marketers and experience in digital media and/or digital marketing
- Track record of successful value delivery and client relationship development
- Demonstrated capability of working collaboratively across a matrix environment to achieve results important to the business
- Capacity to craft, articulate and influence adoption of strategies and directions at client organizations in a manner that is understood and embraced
- Strong presentation development and delivery skills (including Microsoft PowerPoint skills)
- Willing to travel between 1/3 and 2/3 of the time (7 – 15 days/month)
- Undergraduate degree required, advanced degree a plus
- Broad relationships across either digital media and/or digital marketing a plus

- Fluency in Spanish or French is an advantage

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Posting Statement

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