Associate Technical Consultant, Success Graduate

Descripción de la oferta

Job Category

Customer Success Group

Job Details

Job Title: Associate, Success Graduate
Start date: 1 September 2019
Location: Madrid with a view to relocate to Milan after the program

This is your time to shine! Salesforce is now hiring top graduates for our Success Graduate Program. Develop your technology and consulting skills, and build your career with Salesforce!

Success Graduate Program

This is a unique 12-month experience for diverse graduate talent in various full-time roles within our services and technical sales organizations. It offers continuous development and growth opportunities centered on comprehensive learning paths, direct involvement in customer engagements, coaching and mentoring programs, and challenging career opportunities, all while being part of a global community. For our 2019 intake, we are seeking graduates from all across Europe, though you will be aligned to a base at one of our five main offices in Dublin, London, Amsterdam, Munich, or Paris.

What will you be doing?

A Technical Consultant (TC) focuses on a particular technical area in the wide scope of technical areas the Salesforce platform offers. Examples include implementing cloud integration for major clients, coding custom lightning components or even integrating AI solutions with Einstein Analytics/bots. As such the TC is a key specialist resource collaborating with Strategic project team-members like other Technical Consulting Specialists, Technical Architects, Solution Architects & Consultants and Project / Engagement Managers to deliver digital, transformative and strategic solutions for our customers.

Technical Consultants understand best practices for delivering technical solutions in their field of specialty:

·  Become recognised across the Salesforce ecosystem as the go-to person for your specific area of technical expertise
·  Follow Salesforce technical and functional best practices for implementing solutions
·  Support the strategic projects team in the successful delivery of a technical solution including elements like technical deployments
·  Understanding and supporting, setting up deployment environments in the context of the customer including things like CI/CD and version control
·  Coordinate and work with their Strategic project team members to understand how their own technical expertise fits in with the wider strategic context of the project being executed
·  Achieve utilization targets as defined
·  Escalate issues where customer success is at risk during the project execution
·  Continuously evolve their own knowledge in their area of expertise in particular and in the immediate surrounding areas utilizing the available Salesforce enablement resources
·  Continuously evolve project methodology knowledge and expertise, starting with Salesforce Adaptive Methodology, expanding into industry standard methodology like Agile in general, Scrum, Kanban, etc.

PHASE 1: DEVELOP YOUR BUSINESS AND SALESFORCE SKILLS

As a Success Graduate, your journey will begin with a 2 month onboarding and enablement program, during which you will:

·  Develop a deep understanding of our products and business
·  Learn critical soft skills, consulting skills and technical skills you’ll need to develop into your role
·  Build your network with your graduate cohort

Key experiences and programs in this phase:

·  Trailhead
·  Industry recognized Salesforce Certifications
·  Two training bootcamps in a Salesforce hub with your European cohort

PHASE 2: SHADOW SALESFORCE PROFESSIONALS AND LEARN FROM THE BEST

From month three, you will:

·  Build your practical skills and expertise through shadowing and supporting your functional team
·  Take on your own deliverables within team remit
·  Deliver impact through program activities, special projects

Key experiences and programs in this phase:

·  Continuing on Trailhead and Certifications
·  Volunteering and ProBono projects
·  Graduate Committees

PHASE 3: BECOME AN INTEGRAL PART OF YOUR TEAM

From month six, to the end of the program, you will:

·  Make valuable contributions to our customers through direct engagements
·  Carry your own responsibilities as a member of your functional team
·  Engage cross-functionally to drive breadth of competencies or explore other functions

Key experiences and programs in this phase:

·  Deep-dive Role Workshops
·  Cross-functional shadowing or special projects
·  Monthly Graduate Enablement Days

What is in it for me?

We are the most successful cloud company, and your skills, dedication, and curiosity will help us continue to innovate and grow. Working at Salesforce you will therefore have the opportunity to significantly impact how we deliver customer success.

During the program you will acquire official industry standard Salesforce certifications, and gain knowledge and invaluable international experience leading to both professional and personal development. A strong emphasis will be placed on learning skills related to the areas of technical consulting and how to engage with customers, and through our strong coaching culture, we aim to develop you into a world-class professional, poised to grow your career anywhere at Salesforce.

Who are we looking for?

We consider applicants from all academic disciplines, and place great emphasis on your cultural fit with our unique Ohana, which is the Hawaiian word for \'family\', and is one of our most important values. Due to the breadth of roles in our program, at a high-level, we welcome candidates from across three main personas; technical, business, and creative.

Generally, to apply for the Success Graduate Program as Technical Consultant, you:

·  Are graduating in 2018 or 2019 from a technical degree
·  Are passionate about the impact technology can have on the world
·  Are a creative problem-solver and a good communicator
·  Are ambitious, curious and self-motivated
·  Are comfortable with one (Java) or multiple programming languages and keen to hone your skills
·  Are interested to travel and work with customers
·  Amsterdam: Are fluent in English and Italian

Salesforce is very diverse, and people from lots of different backgrounds thrive and succeed here. The Success Graduate Program is the same. You may read the roles above and wonder, if you would be a good fit.

A lot of our Success Graduates come from business, technical and creative backgrounds, but equally we have seen success with backgrounds as diverse as Physics, Aeronautical Engineering, History, Philosophy and Art, just to name a few.

We will work with you to ensure you are matched to a team and role that allows you to build the right career for you.

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” eight years in a row and #1 on the FORTUNE ‘100 Best Companies to Work For®’ List. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for \'family\') made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Posting Statement

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