Customer Care Advisor German & English (temporary)

Descripción de la oferta

  Job facts

Who we are:
Roche International Call Center, located in Sant Cugat del Vallés, Barcelona, is formed by a multi-cultural group of professionals who respond to our clients in Spain, Portugal, Italy, France, United Kingdom, Germany, Austria and Switzerland which includes individuals with chronic diseases and health care professionals.

The Position:
As a member of our Multilingual Customer Call Center your main tasks will be the provision of qualified product support in the field of Diabetes Care, such as providing instructions for Insulin Pumps and Blood Glucose Meters handling as well as product promotion both on the telephone and via written correspondence.

·  Who we are

En Roche, nuestro éxito se basa en la innovación, la curiosidad y la diversidad, multiplicado por 94,000 profesionales en 100 países. Trabajando juntos, nos hemos convertido en uno de los grupos líderes de salud enfocados en la investigación.

Roche es un empleado que ofrece igualdad de oportunidades

Perfil buscado

Who you are

Si eres una persona que controla su propio desarrollo. Si buscas una empresa en donde tengas la oportunidad de conseguir tus metas más allá de tus funciones y ubicación. Donde un puesto de trabajo no se considere la definición final de quién eres, sino el punto de partida, ven a trabajar con nosotros.

Who you are:
For the position Customer Care Advisor you bring along the following skills:
·  You speak and write fluently German and English
·  You are Customer oriented and have experience in handling customer requests – especially critical conversations
·  Ideally you have experience working in a Customer Service Center or within Health Care
·  Knowledge of Diabetes, both personally or professionally, would be a plus
·  Ideally you have experience in solving IT questions
·  You are able to read technical information (in English) and provide technical support to customers
·  Ability to work in a team and under pressure, self-dependence and flexibility are qualities that characterize you
·  Have completed vocational training and/ or college
·  A fluent command of one of the following languages would be a plus: Spanish, Italian, Portuguese or French
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