Stylist

Job description

Chloé STYLIST

A Chloe STYLIST is An ambassador of the Maison, in charge of welcoming every guests into the Chloe family.
He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A CHLOE STYLIST is:

1. A Client Relationship owner

o Delivers exceptional Customer Service and Takes pride in Developing long-term relationships

o IS AWARE OF CRM targets and actively engages in all actions to reach them

o IMPLEMENTS personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe

o Consistently CAPTURES client data and takes notes of ALL qualitative information

o knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles

2. An omnichannel business partner
O has at heart to OFFER EXCELLENT CUSTOMER SERVICE and DELIVERs STRONG business performance
o uses all omnichannel services available to grow sales
o is aware of store and individual SALES AND KPIS targets and actively engages in all actions to reach them
o actively completes trainings and participates in ALL commercial activities set by the SM/ASM /HO
o consistently works to achieve given sales, KPIs and CRM targets
O IS aware of local trading environment and competitors ‘activities

 

3. AN OPERATIONS EXCELLENCE supporter
O ENSUREs IMPECCABLE STORE environment, BOH and grooming at any time of the day and supports colleagues and managers
o proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
O IMPLEMENTS ALL GUIDELINES RELATED TO STORE AND BOH MANAGEMENT AND participates in inventories
o SupportS after sales clients and follows up to ensure IMPECCABLE AFTER SALES SERVICE
o Complies with ESTABLISHED RICHEMONT POLICIES AND STANDARDS

 

WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS,
WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.