Back Office Customer Collaboration Supervisor

Job description

Job Description

Auto req ID: 194085BR

Job Description

·  Coordinate the orders registration process into SAP system and tracking the order-delivery flow for OT clients;
·  Set up the proper check-point to allow identifying delays and setup risk mitigating actions
·  Coordination of the orders price checking process for the agreed customers and ensuring that they are consistent with the contractual terms and / or promotional terms as initial step for the IA implementation
·  Team supervizion in order to ensure proper administration of the merchandise stocks with Demand &Control, Production Planning, Customer Service & Logistics Departments in order to avoid the OOS situations;
·  Along with the involved departments, settle the arising issues from order registration in the SAP system (e.g. the product does not have a price in the system, manage listing and delisting, out of stock situations, oversized orders, orders delivery outside the planning, product delivery- taking into consideration the expiration date, etc.);
·  Run checks (control owner) for gratuities in the promotional offers;
·  Update/ centralize reports for the department’s specific activities;
·  Contribution to the re-design of Order to Cash processes in East Balkans;
·  Set the process for stock allocation and stock reservation to align with the company priorities in terms of promotions and customer satisfaction agenda;
·  Lead the IA improvement framework and order management loss reduction as part of the SL improvement agenda;
·  Toghether with the OT Customer Collaboration Supervisor, drive the EDI Order implementation.

Qualifications/Requirements

·  Experience inpeople management;
·  Good computer literacy, SAP knowledge being a plus;
·  Good level of stress resistance;
·  Strong customer service focus;
·  Attention to details;
·  Initative / Commitment;

Relocation Eligible: Not Applicable
Job Type: Regular