NERD, Studio - Shepperton Studios

Job description

·  Day to Day management of our MLA’s technical health
*Room sweeps
*Technical installations
*Troubleshooting + escalation to various tier 2 partners
*“Informed Captain” on facilities’ technical operations
·  Technical Support during project deployments specific to the facility 
·  Oversight of IT and hardware managed service providers 
·  Information tracking, as it pertains to ancillary charges and overhead budgets
·  Technical support for events, corporate meetings, and special internal projects
·  Maintenance of NFLX Experience technical standard 
·  Daily user support “Help Desk” experience
·  Handle onboarding / off-boarding logistics for NFLX and 3rd party productions operating at O&M (Owned & Managed) facilities (information gathering, phone deployments, printer configurations, network profile implementation, security systems management) 
·  Innovate on technical solutions to support user need
·  Customer-facing role
·  Dedicated studio hours / on call 24/7
·  Travel between sites as required, driving license would be advantageous
·  Tier 1 Troubleshooting and Break/Fix such as:
*User errors with technology provided
*Software problems 
*Hardware malfunctions
*Post technology deployment inquiries that require a deskside visit or physical troubleshooting
*Peripheral connectivity issues 
*Laptops, peripherals
*A/V 
*Conference rooms
*Networking
*Telecom
*Specialty tech spaces
*Editorial