Resident Manager - Gran Meliá Arusha

Job description

Hotel Information

The stunning Gran Meliá Arusha rises up between coffee and tea plantations. An exquisite first-class hotel with a wide range of luxurious comforts, located in a privileged natural environment. African exoticism and attention to detail, with a modern conference center and the personalized assistance of our RedLevel service.

* This spectacular hotel is located between the Serengeti and Kilimanjaro National Parks, opening out onto all of Tanzania’s majestic natural beauty.
* An oasis of five-star comfort and elegance, with extensive, unbeatable facilities, exclusive suites, and international cuisine, including the outstanding The Grill restaurant.
* Spa, infinity pool and gym. Perfect for a safari trip or luxurious business meeting.
* Number of Rooms : 171.



Mission of the position

Reporting directly to the General Manager of Gran Melia Arusha, you would be responsible for:
* The Operations of the Hotel of the hotel: planning, coordination, management, supervision and analysis of results from all Hotel Departments.
* Direct and inspire the high performance of hotel teams continuously evaluating and maintaining high service, quality and productive processes and workflow.
* Ensure the smooth implementation of the procedures and policies of Meliá Hotels International in alignment with the strategic plans.



What are we looking for?

* A minimum of 2 -3 years of experience as an Resident Manager or similar positions.
* Experience in five stars hotels or luxury segment.
* Be able to be front the operations and guest focus.
* 360 degrees of Hotel Operations knowledge.
* University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies).
* International experience is preferred.
* Functional knowledge of all department operations.
* Attention to detail & a passion for excellence.
* Warm and dynamic person. 
* Demonstrate ability of Human Resources Management & Talent Development.
* Knowledge of IT tools used in hotel management.
* High geographical flexibility is preferred.
* English language is mandatory.
* Able to reside in Arusha (Tanzania).

Desired profile

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About Meliá Hotels International

At Meliá we are all Very Inspiring People, great professionals who make everyday life easier and more exceptional. From newcomers to veterans, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to creating your future wherever you wish.