Assistant Spa Manager

Job description

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Le Meridien Khao Lak Resort & Spa will offer 269 rooms, 6 Food & Beverage outlet and bars, and 3 event spaces with total event space at 667 SM. Facilities will include 3 swimming pools, 1 fitness gym and tennis court, Explore Spa by Le Meridien and Le Meridien Family Kids Club
The resort is contemporary in style and is located at Bangsak beach, in the Phang Nga region, 90 minutes north of Phuket airport. The Resort is spread across approximately a 5 HA land parcel and is situated on a tranquil site bordered by a few local eateries. The hotel is easily accessible via a service road connected to the main driveway (2030) which is a 5 minutes' drive to enter Phet Kasem Road.
The resort is currently operating as the Bangsak Merlin Resort, Khao Lak, which opened in November 2017. The Resort has good infrastructure and landscaping (currently evolving), and benefits from having a long stretch of beach. The resort conversion is expected to take place on 1st September 2019.

Desired profile

Qualifications :

Job Summary

Advise employees on in-house groups, policy changes, or other pertinent information. Ensure consistency in services provided across providers. Provide massage services to guests using props and/or products. Promote, sell, and answer questions about spa/salon services. Ensure guest comfort and safety throughout service. Maintain cleanliness of tools, workstation, and/or treatment room throughout shift, and secure supplies and equipment at the end of each shift. Check computer for updates and changes to schedule and inform providers of last minute changes. Complete requisitions, stock, organize, and dispense products and supplies. Inspect work areas and tools/equipment to ensure conformance to company standards. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Assist management in hiring, training, scheduling, counseling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.