Collection Executive

Job description

About us

Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings. KONE Americas is one of KONE's five area organizations representing one-fifth of global sales. The local leadership team is responsible for implementing KONE strategy in the USA, Canada and Mexico.

We are looking for

The Collection Specialist reports to the Credit Controller and is responsible to execute KONE’s customer credit management activities.

·  Conducting the first collection calls towards customers in a structured way (SAP worklist supports)
·  Requesting promises to pay from customers as part of the collection calls and recording the given promises into SAP
·  Recording invoice disputes into SAP as they arise as part of the collection calls.
·  Initiating the dispute management workflow by dispatching the recorded disputes to the other business responsibles in the organization for resolution (resolution at root cause)

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Desired profile

Skills, Education and Experience

·  Competent to approach customers via the first collection call
·  Familiar with the local country collection and payment culture
·  Native speaker of local country language
·  A vocational education with commercial orientation.
·  At least one year of professional experience.