Banquet Server (On Call) - Crowne Plaza White Plains New York

Job description

Description

About us

What’s your passion?  Whether you’re into tennis, painting or gardening, at IHG we’re interested in YOU. 

The Crowne Plaza White Plains is a well known landmark hotel in the Westchester, White Plains area. Located in the heart of the downtown district, this hotel enjoys an upscale and affluent clientele. The Crowne Plaza White Plains boasts an excellent local reputation and has served as host for many of Westchester’s most prestigious corporate and social clients.

By bringing your expertise and passion to any one of our brands, you will help us achieve our goal of creating great hotels guests love. We currently have a position available for On Call Banquet Server.

This will be an excellent opportunity for an outstanding individual who share our passion for taking care of our guests. This professionally trained individual must be dedicated to providing customers with prompt enthusiastic service.

Your day to day

JOB OVERVIEW: 

Provide fast and courteous beverage service to guests and ensure quality presentation per established standards.  May also provide service of food from the restaurant and/or assist the Bartender with set-up and maintenance of appetizers or “happy hour” buffet.

 

DUTIES AND RESPONSIBILITIES:

·  Greet all guests and take beverage and food orders in a prompt and professional manner.
·  Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
·  Perform pre- and post-shift side-work.  Stock service station.  Fold and stack cocktail napkins and prepare bowls of bar snacks.
·  Record order on guest check and ring up on pre-check register or according to hotel procedures.  Complete customer payment transactions according to cash and charge procedures.
·  Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary.  Empty trash and ashtrays.
·  Assist Bartender in preparation of fruits and garnishes; may assist Bartender in setup and replenishment of appetizers or “happy hour” buffet, if applicable.
·  Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable.
·  Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.    
·  Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate with Bartender and kitchen for ordering and receipt of food and beverages.
·  Perform other duties as assigned
What we need from you

Qualifications and Requirements:

Basic reading, writing and math skills.  Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.  Must meet state legal age requirements.  Must speak fluent English.

 

This job requires the ability to perform the following:

·  Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc)
·  Moving about the lounge and kitchen
·  Bending, stooping, kneeling, lifting

 

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisor.
·  Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
·  Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
·  Basic math skills are frequently used when handling cash and credit.
·  May be required to work nights, weekends, and/or holidays.
What we offer

In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.  Hotel discounts worldwide and are available as well as access to wide variety of discount programs and the chance to work with a great team of people.  Mostly importantly, we’ll give you the room to be yourself

So What’s your passion?  Please get in touch and tell us how you can bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans