Assistant Manager - Outlet - Hyatt Regency Hong Kong, Tsim Sha Tsui

Job description

What you will do:

· Assist the Restaurant Manager to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable.
· Ensure that all associates deliver the brand promise and provide exceptional guest service at all times.
· Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· Assist to monitor service and food and beverage standards in the Restaurant to take corrective actions where necessary.

Desired profile

Qualifications :

What you should have:

·  Holds a diploma/degree in Hospitality Management specialising in Food and Beverage Management.
·  Excellent customer service and Interpersonal Skills.
·  Well developed Computer Skills particularly in the use of MS Office and email.
·  Good trainer, able to facilitate at all levels.
·  Comprehensive knowledge of business needs and productivity requirements.
·  Minimum 2 years work experience as Assistant Manager in a hotel lounge or bar with good standards.
·  Preferable prerequisite knowledge of the Travel/Hotel industry.