Snr Transformation Business Analysis Manager

Job description

Job description

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve around 40 million customers worldwide through a network that covers 63 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Snr Transformation Business Analysis Manager

Global Transformation Senior Business Analysts shape and lead initiation activities and operating model definition and are at the centre of how Global Transformation delivers and embeds change working with our delivery partners. Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management and Implementation Management activities during project delivery. Senior Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity.

Senior Business Analyst’s will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). Senior Business Analysts will often play a people / team management role within the projects / programmes they work on. As members of the Global Transformation management team, they will also have line or assignment management responsibility for a group of more junior resources within their resource pool (as related to their job family). Alongside project delivery responsibilities

 

Value Creation:

·  Anticipates and manages stakeholder expectations, fostering open and honest communication; resolves stakeholder conflict and represents the interests of other stakeholders
·  Identifies and analyses complex problems involving the wider team; generates feasible and creative solutions considering all aspects and consequences; leads brainstorming meetings to discuss and/or resolve problems
·  Questions current state and facilitates stakeholders to identify opportunities for improvement
·  Uses understanding of the Group’s strategy, strengths, weaknesses and the external marketplace, to inform business decisions and create competitive advantage
·  Understands different mind-sets and analyses options to develop implementable solutions
·  Exhibits high energy, understands issues within team and galvanises others to achieve goals
·  Gains a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved
·  Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope

Operational Performance:

·  Coordinates requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners.
·  Challenges requirements and designs detailed, innovative business solutions to realise agreed business requirements
·  Supports the business and functions in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology and other key factors. Supports Global Transformation Business Architects in more complex or global architecture projects. Supports the impact assessment of new change on operating model.
·  Document and develop targeted benefits for a change intervention
·  Utilises financial skills to develop a high level business case, considering investment and high level benefits
·  Architects complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impacts
·  Leads change implementation activities, providing steering and guidance to the team and regular updates to stakeholders
·  Leads end-to-end change journey and validates mitigation plans
·  Defines, shapes and recommends creative solutions options, weighing risk/reward
·  Manages re-engineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)

Capability and People Development:

·  Manages a cross-functional/cross-cultural team and the performance of individuals/teams against performance objectives and plans
·  Manages and endorses team engagement initiatives, fostering an environment which encourages learning and collaboration to build a sense of community
·  Creates environments where only the best will do and high standards are expected, regularly achieved and appropriately rewarded; encourages and supports continual improvements within the team based on ongoing feedback
·  Develops a network of professional relationships (within Global Transformation and with delivery partners) to improve collaborative working and encourage openness - sharing ideas, information and collateral
·  Encourages individuals to network and collaborate with colleagues beyond their own business areas and/or the Group to shape change and benefit the business and its customers
·  Support the PMO and Consulting Leadership team with supply management / resourcing pipeline and scheduling. Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience

Requirements

·  Extensive experience playing Business Analyst role in Payments domain
·  Experience of managing end to end domestic and international payments delivery
·  Experience of managing end to end Payments Wallet delivery
·  Experience of managing requirements lifecycle for Customer Journey over Mobile, Browser and other channels
·  Managed team of Business Analysts for multi-market deployments
·  Understanding of Operational impacts due to Payments service failures
·  Strong understanding/experience of Risks related to Payments ecosystem and controls implemented into SolutionA thorough understanding of the purpose, values, culture and fundamentals of Global
·  Outstanding understanding of HSBC Group structures, processes and objectives
·  Very strong knowledge of the external environment – regulatory, political, competitors etc.
·  Advanced Business analysis, requirements gathering and design techniques
·  Advanced Change management and implementation management techniques and approaches
·  Proven track record as an outstanding analyst or consultant
·  Overall financial services industry knowledge with specific functional expertise
·  Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, Operations and technology focused projects
·  Experience of business case development and a sound understanding of how design enablers underpin business benefits
·  Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
·  Excellent communication, inter-personal and negotiating skills
·  Excellent decision making and problem solving ability
·  Experience of managing large teams and resources located remotely
·  Ability to motivate and lead people, employing appropriate management styles
·  Proven ability to work across regions whilst maintaining a global perspective
·  Proven ability to work with senior stakeholders and sponsors
·  Resource and Team Management

What additional skills will be good to have?

·  Certified Business Analysis Professional (CBAP) - Optional
·  Degree in Business Information Systems or a related field – Optional
·  Degree in business administration / management / economics, engineering and science - Optional

HSBCLL/GZ*

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (Guangdong) Limited***