Guest Service Agent

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

• Hourly Rate of £11.80
• £200 Team Member Referral Program
• Free Car Park
• Discounted bus fares to and from the city centre, £1.50 each way
• Holiday: 28 daysincluding bank holidays (increasing yearly)
• Pension scheme
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free uniforms and laundry services available, depending on the role
• Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: programmes designed to support your career and achieve your goals Hourly 

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

• You will join the Front Office team, in the Reception areas of the hotel.
• You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, leasing with all departments throughout the hotel to exceed their expectations.
• Are you an ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company