Digital Customer Support Eng
Palma (Balearic Islands) Administración
Descripción de la oferta
3066852
City
Palma de Mallorca
Career Level
Experienced
Relocation Assistance
No
Business
GE Healthcare
Business Segment
Healthcare Digital
Function
Services
Country/Territory
Spain
Postal Code
07010
Role Summary/Purpose
This role is responsible for providing expert software technical support and/or Application Support including maintenance for GEHC customers. Provide support to customers experiencing application workflow/clinical issues displaying an in-depth client workflow or clinical knowledge and/or technical difficulties displaying in-depth technical knowledge of the technology in the Software Products. Working knowledge of operating system (for example file transfer, etc.).
Essential Responsibilities
In this role, you will:
· Use troubleshooting techniques and programming skills to make needed modifications to customer database and ensure information integrity
· Use troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones
· Use standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries as well as updates GEHC system with resolution status
· Support product or application with little or no assistance, maintains a high level of quality following all GEHC department standards
· Be responsible for quality solutions to be implemented at client sites
· Understand and follow departmental standards
· Adhere to and advance the use of GEHC coding conventions, debugging techniques, tools, and documentation.
· Act as a technical resource to other members of the department and customers
· Analyze and resolve most software issues with minimum assistance
· Specify, set up, code, and process complex conversion and interface for assigned clients meeting all project plan dates set
· Have in-depth knowledge of at least 1 major product. Supports multiple products or suites, while maintaining a high level of quality, following all GEHC department standards
· Have a concentration in/familiarity with other applications to develop integration expertise
· May write or contribute user/technical documentation and case notes
· Meet with customers as necessary, analyze their needs, and provide insight into products and their functionality
· Identify and report any personal quality or compliance concerns immediately to the Quality Organization, ensure timely dispatch closure
· Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
· Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps
· Flexibility to provide onsite support, as needed
Specific Goals:
· Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
· Complete all planned Quality & Compliance training within the defined deadlines
· Identify and report any quality or compliance concerns and take immediate corrective action as required
Qualifications/Requirements
· Bachelor’s Degree or Associates and strong progressive experience within technical service role or equivalent (defined as High School Diploma/GED and very strong progressive experience within technical service role: software, hardware, networks databases, and/or desktops.
· GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed
· EU Work Permit
· Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.
Desired Characteristics
#DTR
About Us
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.