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Global Account Coordinator for Tax and Accounting services (Advanced Analyst)

  • Buenos Aires, Argentina
  • Comptabilité / Contrôle de gestion

Description de l'offre

Global Delivery Services (GDS) consists of various service delivery centers from which our Client Service and Enablement Services teams operate to deliver strategic support to our EY member firms. GDS spans all geographies, practices, services lines, sectors and competencies within EY to deliver deeply-integrated services that result in efficient and world-class solutions.


Global Compliance and Reporting is an integrated suit of Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance & regulatory filings by:


a) Taking care of the complexity of regulatory affairs across multiple jurisdictions

b) Centrally managing the global compliance and reporting activities

c) Controlling the cost of managing compliance across various countries


Each client is referred to as an engagement and the GCR is responsible for implementing the integrated service delivery model and subsequent delivery of services as per the service level agreements. Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. The GCR professional will be with the EY global network to ensure client’s compliance and reporting obligations across the globe are met on time.

Engagement Management aspects:

·      Work with Coordinators to ensure engagements are managed effectively and efficiently

·      Understand internal and external stakeholders requirements and ensure engagement processes meet requirements

·      Identify pain areas in the processes and create enablers to overcome process issues

·      Apply project management concepts to manage engagement delivery

·      Monitor and flag engagement and people issues to engagement leadership

·      Responsible for the customer satisfaction scores of the portfolio


People aspects: 

·      Act as the SPOC for the respective client facing teams

·      Develop engagement management knowledge of individuals working on your portfolio

·      Conduct trainings on client and engagement management concepts to wider teams

·      Network with internal and off-shore teams to create and maintain good relationship

·      Review engagement deliverables and coach staff members on best practices

·      Identify training gaps for self and team and work with leadership to bridge gaps


Service Management Responsibility:

·      Proactive management of day-to-day activities including appropriate escalation to respective Managers / Sr Managers

·      Monitoring all knowledge transfer meetings including scheduling and review of agenda/action items

·      Position to be the first point of contact for local country teams and central teams. Support Managers / Sr Managers with issue resolution

·      Identify the activities which can be simplified or eliminated by form of RPA.


You will need to have:

·      Minimum of 3 to 4 years of total work experience

·      Understanding of  financial processes of a company

          Bachelors or Master’s degree

·      Experience in working in a multi-cultural and team environment

·      Have excellent interpersonal and communication skills - both written and oral in English, Spanish and Portuguese. An added advantage if proficient in other LATAM or European languages however not a must

·       Demonstrated team management and coaching capabilities

·       Demonstrate strong organizational skills and structured thinking abilities

·       Demonstrate strong analytical and project management skills

·       Demonstrate an eye for detail

·       Ability to work in ambiguous situations

·       Expert in Word/PowerPoint/Excel - working knowledge of MS office 

Shift : Monday to Friday 9-6PM
Location: Microcentro

EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.