Access Services Operations Job stage 2Job Summary:
We are now looking for an Access Services Operations Specialist. In this role, you will make content accessible to audiences with sensory disabilities on behalf of customers (for example Deaf or hard of hearing, blind or partially sighted) or to speakers of other languages. You will also ensure that the access services files and streams convey messages in line with the relevant editorial and regulatory policies.
You execute and operate workflow tools and systems for the preparation and delivery of access services.
· You will Build access services files or streams
· Expertise in operating production systems
· You are responsible for Quality control and reviewing
· You execute archiving & handling material
· You will lead and drive administration & reporting
· Build translations
· Education: (Recruiter to supply educational requirements)
· Min years of experience: (Recruiter to supply)
· Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
· You have experience working with Service Delivery Process Models & Strategy
· Excellent English Skills
· Strong Customer Insight and knowledge
· Government & Industry Relations (GIR) Skills
· Knowledge of Ericsson products
· You will lead the team in delivering results and meeting Customer Expectations
· Planning & Organizing
· Independent and able to cope with Pressures & Setbacks
· Social and mentoring skills
(Recruiter to provide as needed)
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society – a world leader in ICT. Our long-term relationships with every major telecom operator in the world allow people, business, and society to fulfil their potential and build a more sustainable future.
Our services, software, and infrastructure – especially in mobility, broadband and the cloud – are enabling the telecom industry and other sectors to do better business, increase efficiency, improve the user experience, and capture new opportunities.
With approximately 115,000 professionals and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. Forty percent of the world’s mobile traffic is carried over Ericsson networks. And our investments in research and development ensure that our solutions – and our customers – stay in front.
At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Spain (ES) || || Seville || SharedServ
Req ID: 193628