Retail Development Manager

Job description

Retail development Manager

Location: Heathrow Airport + South & South West Airport/Ship Locations (90%+ in the field )

Reports to: Head of Sales - Travel Retail

Contract: Permanent

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @Chanel:

Reporting into the Head of Sales your role at CHANEL is to manage all aspects of your allocated CHANEL Fragrance and Beauty accounts. Driving sales performance and overall contribution from your teams. Creating an empowering environment with heavy focus on developing your teams through inspirational leadership and education. As Retail Development Manager you would pro-actively identify new business opportunities, fostering strong working relationships with Retail partners and key stake holders within CHANEL. Promoting business objectives as appropriate and ensuring you work with the wider UK sales team to achieve personal and collective targets. You will regularly engage with clients to ensure they have the most memorable experience with CHANEL and act as an ambassador for the brand.

What impact you can create at Chanel:

·  You will nurture and grow a motivated and high performing team of Managers & Consultants
·  Full oversight of service, delivering team coaching and education to ensure our Clients have the most luxurious experience with CHANEL.
·  Play an integral part in the delivery of CHANEL sales & commercial objectives.
·  Forge productive and lasting relationships with Retail partners such as Store/Perfumery Managers & Buyers along with Airport Authorities. Negotiating sales & commercial opportunities whilst always protecting our brand image.
·  Work closely with our Retail & Training Managers to create & deliver a retail calendar plan, managing Marketing & Commercial priorities.
·  Achieve consistency across the Travel Retail division by clearly communicating and working in partnership with peers and sharing/adopting best practices.
·  Take ownership of your accounts in their entirety and manage the day-to-day operations
·  A thorough understanding of Airport/Airline operations and optimising performance through Destination sales drivers.
·  Drive operational excellence with sustainability always in mind.

This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive; additional and more detailed duties will be shared during interview.

What you will bring to the role:

·  Extensive experience in people/sales management in fast-paced luxury/beauty retail or FMCG environment
·  Excellent communication and relationship-building skills to collaborate with other departments and senior management
·  Ability to build relationships quickly and create a team spirit, with a flair for collaboration
·  Self driven, with ability to manage your own schedule
·  Ability to negotiate with professionalism and tact, seeking win/win outcomes
·  A personal passion for creating a memorable client experience
·  A highly motivated and committed approach, with a self-starting attitude
·  You will bring with you experience of working with a large team including managing managers.
·  Proficiency in Microsoft 365 – In particular Word, Excel & Powerpoint
·  Be able to obtain Airside Security passes at all required Airports. 5 Years of satisfactory referencing and a clean DBS check alongside GSAT ( General Security Awareness Training )

You are energised by:

·  Field based environment, being on the go and comfortable travelling long distances.
·  People orientated, working in a highly collaborative environment that helps people be at their best
·  Creating an inspirational, aspirational and supportive work environment for your team, and beyond
·  Seeking new opportunities and driven by results, comfortable with change
·  Using empathy to understand client & team needs , identifying solutions
·  Working within an exciting fast paced environment, engaging with clients from across the globe.
·  Adapting and flexing to differing styles.

What you would gain from this experience:

·  Opportunity to work with one of the most well-known luxury Global brands with a wealth of heritage
·  You will be empowered to take ownership of your impact within the brand
·  You will be equipped and supported to drive your development and meet your career aspirations
·  Competitive benefits package

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:  

·  Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.  
·  Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.  
·  Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  
·  Platforms: Multiple Platforms to support across Wellbeing   
·  Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  
·  Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.  

 *Benefits are eligibility dependent and subject to change at any time   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.