Beauty Advisor

Job description

MAIN PURPOSE OF JOB

To take responsibility for and contribute to the efficient and effective running of the CHANEL account, promoting business objectives as appropriate and actively working towards achievement of personal and team targets, providing excellent customer service at all times.

RESPONSIBILITIES

1.         Customer Service and Selling

·  To provide outstanding customer service by identifying customer needs as well as further sales opportunities, matching benefits to needs as appropriate, using knowledge of CHANEL standards and products

·  To ensure that the best levels of customer care are offered at all time, offering all customers the opportunity to join the customer database and keeping the information confidential at all times

·  Maximise sales and customer service during locally planned “on counter” events

·  Continuously work towards achieving and exceeding set retail sales goals, using link selling to introduce further products

2.         Technical Skills and Administration

·  To assist with the continuous monitoring of the business as well as appropriate analysis of results to recognise areas of opportunity and growth in order to build and impact on the overall business

·  To help build the account by achieving and exceeding sales targets, developing the business to increase sales volume and productivity by using product knowledge and CULTURE

·  To ensure expert makeovers are offered and applied to CHANEL customers, meeting the required standards as well as demonstrating the necessary skill and variety in makeup technique

·  Ensure expert Precision diagnoses are provided, meeting the required standards, and that in-depth information regarding fragrance products is provided as appropriate

3.          Personal Effectiveness, Motivation and Presentation

·  To demonstrate enthusiasm for selling, flair for the product and excitement for providing customer satisfaction

·  To present an appropriate appearance, ensuring that personal make up is to CHANEL standards, demonstrating current trends and adhering to the uniform and grooming guidelines at all times

·  Encourage and maintain a clean, tidy, hygienic and professional work area, reflecting merchandising standards and guidelines at all times

·  To successfully complete the CHANEL Induction as well as any further training provided as appropriate, demonstrating enthusiasm to participate as well as the ability to retain the benefits of training provided

4.         Teamwork, Communication and Relationships

·  Effective and appropriate liaison with Account Manager, ASM, Regional Training Manager, CHANEL head office as well as Store personnel

·  To actively support and contribute to the success of the team, demonstrating and encouraging reliability and flexibility as the business demands

·  Communicate, contribute to and share relevant information with colleagues as well as provide assistance and information as appropriate to all other departments and levels

·  To contribute positively as appropriate in team meetings and briefings

5.         Although comprehensive the job description is not exhaustive and additional duties may be added according to the needs of the business and as requested by the Account Manager, the Area Sales Manager, Regional Training Manager or the Sales Director