GERMAN + ENGLISH_HELPDESK

Descripción de la oferta

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in Tenerife, Spain.
 
 
Responsibilities          
·         Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
·         Identify, evaluate and prioritize customer problems and complaints.
·         Analyze customer problems and formulate plans of resolution.
·         Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
·         Evaluate new services, processes and technologies introduced at the helpdesk.
·         Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
·         Work with departmental staff to promote, develop, and maintain strong customer service values.
·         Escalate unresolved issues to support leads, designated (Client) service group.

Perfil buscado

 
·         Mandatory languages (fluent) 
·         Basic PC Skills 
Good communication skills
Availability to work in shifts: 7x24 (40 hours per week
- 5 days per week)
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Basic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:, Results Focused, Initiative
Customer-oriented
·         Experience: No specific experience is required (initial training)