AGENTE SERVICE DESK - Atos - Las Palmas de Gran Canaria - Wizbii

AGENTE SERVICE DESK

  • Por Atos
  • Las Palmas de Gran Canaria (España)
  • Recepción / Administración

Job description

Would you like to join Atos?

We are seeking energetic, vibrant English speaking Level 1 Helpdesk agent

Responsibilities:

•Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

•Identify, evaluate and prioritize customer problems and complaints.

•Analyze customer problems and formulate plans of resolution.

•Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

•Evaluate new services, processes and technologies introduced at the helpdesk.

•Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

•Work with departmental staff to promote, develop, and maintain strong customer service values.

Escalate unresolved issues to support leads, designated (Client) service group.

Education:

· IT-related graduation with professional experience
· Microsoft Office 365/ Windows 10 Certification
· Itil Foundation V3 Certificate

Mandatory skills (Technology, knowledge and languages):

Mandatory languages (fluent):Spanish mother tongue & Business English

Ability to understand complex work flows, especially in the administration of justice.

Have knowledge of judicial terminology

Basic PC Skills & Help Desk experience

Good communication skills

Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

Basic understanding of the principles, theories, and practices of group dynamics and/or team development

Basic Business Development: Results Focused, Initiative

Experience:

>2 Years

- Professional experience in Help Desk

- Intercultural experience desirable

Why wait?

join us

For more information about this interesting step in your career you can contact us. If you want to apply, upload your résumé on our website or contact me through this email:

Compensation & Benefits

Flexible compensation

Private medical insurance.

Tickets nursery.

Life insurance.

Personal accident insurance.

Good work environment and possibility of teleworking.

Your application

If you wish to apply for this position, please click below to complete our online application form and attach your CV in Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, color, sex, age, disability or sexual orientation. All hiring decisions are based solely on qualifications, skills, knowledge and experience and relevant business needs.

We are committed to making reasonable adjustments in the application process for people with disabilities.

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About Atos

A propos d'Atos

Atos SE (Société Européenne), est une entreprise leader de services numériques avec un chiffre d'affaires annuel pro forma de l'ordre de 12 milliards d'euros et environ 100 000 collaborateurs dans 72 pays. Atos fournit à ses clients du monde entier des services de conseil et d'intégration de systèmes, d'infogérance, de Big Data et de Sécurité, d'opérations Cloud et des services transactionnels par l'intermédiaire de Worldline, le leader européen et un acteur mondial dans les services de paiement. Grâce à son expertise technologique et sa connaissance sectorielle pointue, Atos sert des clients dans différents secteurs : Industrie, Distribution, Transports, secteur Public, Santé, Services financiers, Télécoms, Défense et Sécurité, Médias et Services.

Atos déploie les technologies qui accélèrent le développement de ses clients et les aident à réaliser leur vision de l'entreprise du futur. Atos est le partenaire informatique mondial des Jeux Olympiques et Paralympiques. Le Groupe est coté sur le marché Euronext Paris et exerce ses activités sous les marques Atos, Bull, Canopy, Worldline, Atos Consulting, Atos Worldgrid et Unify.

Pour plus d'information : fr.atos.net

About Atos

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

For more information, visit: atos.net

1507 vacancies open at Atos

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