Business Intelligence Engineer

Job description

DESCRIPTION

Customer Service Worldwide Defect Elimination (WWDE) organization drives Amazon towards a defect free customer experience by building technology that rapidly identifies defects, associates them with the information required to resolve the root cause, and prioritizes the multitude of improvement opportunities based on business and customer needs. To help continue expanding our defect elimination program, WWDE is seeking a passionate, results-oriented, Business Intelligence Engineer (BIE).

A BIE on WWDE partners with Software Developers, Research Scientists, and Program Managers to provide insights on customer feedback, create key performance indicators for our products, and assist in feature engineering and model development. The ideal candidate has strong business judgment experience measuring product performance and partnering with product owners to answer key questions.

Our environment is fast-paced, and requires someone who is enthusiastic, flexible, detail-oriented, analytical, and comfortable working with multiple teams and competing priorities. In this role you will be responsible for helping understand customer feedback, measuring performance of our product and resolutions, assist in developing statistical models. This role has significant impact on the customer experience by directing their feedback to leaders who can drive action and ensuring that negative experiences are improved.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree in Computer Science, Mathematics, Statistics, Finance or related technical field.
· 2+ years of relevant employment experience.
· 2+ years of hands on experience with SQL across multiple platforms such as Oracle, Redshift, and MySQL
· Experience in data mining using databases in a business environment with large-scale, complex datasets
· Proven track record of strong verbal/written communication & data presentation skills, including an ability to effectively communicate with both business and technical teams across the world