Customer Operations and Support (Graduate)

Descripción de la oferta

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Are you a recent graduate eager to use your degree in business administration or tourism? Are you interested in account management and customer relations? Do you want to start your career in the travel and tourism industry? This position could be for you!

Our team:

The Customer Operations and Support Departmentis responsible for the following:

· Providing support to Travel Agencies with Global Merchant booking problems
· Providing internal support when it comes to Amadeus Value Hotels operations which may include creating reports, new client implementations, invoicing, etc
· Creatingcredentials for Travel Agencies that want to book Hotel content through Amadeus
· Managing CRM (Salesforce) administration
· Managing reservation incidences

Your main responsibilities:

· Respond to requests for assistance via telephone or online
· Track and route problems, requests and document resolutions
· Identify and escalate situations requiring urgent attention
· Support the operational process (contract management, customer updates, registration and implementation)
· Coordinate all new customers' online queries and provide tailored customer support
· Help recommending new processes, products and/or service improvements based on understanding customer business needs

What we're looking for:

· Bachelors degree in Tourism, Business Management or Modern Languages
· Fluency in English and Spanish
· Intermediate/high understanding of Excel
· Analytical thinker

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.