Commercial Operations Specialist

Descripción de la oferta

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Summary of the role

As a Commercial Operations Specialist you will be responsible and accountable for the execution of reporting cycle, analyses, registration of Travel Agencies & driving Hotel sales adoption in the targeted sales markets. You will provide operational support to the Hotel Distribution management and Heads of Local Sales and perform complex data analyses in order the set the base for strategic decisions and define scope of new projects of Hotel Distribution.

Main responsibilities

· Monitor and report adoption process, including progress on customer set-up, commercial/product feedback, blocking issues and search/booking activity.
· Ensure that the monthly reporting is retrieved and distributed to the pool of stakeholders on time.
· Guarantee high data quality.
· Continuous improvements of current reporting using Business Intelligence and other reporting tools, while collecting valuable feedback from the stakeholders.
· Partner with key stakeholders in order to improve complex processes; build strong network and manage expectations.
· Provide regular trainings via WebEx or in person for the interested Agencies & Agents in the corresponding markets.
· Follow-up with the targeted Travel Agencies, provide support for solving any issues and collecting feedback.

Requirements

Languages:

· English: Fluent
· French or German: Intermediate. Any other languageis a plus.

Computing: Proficient - Microsoft Office Suite (Excel, PowerPoint, Access), Project Office, CRM, Salesforce, other reporting tools

Experience:

· 2 years workingin cross-functional, fast-paced environment
· Analytical skills to interpret numbers and convert analyses into recommendations for Sales teams/Management. Previous knowledge of the travel and hotel industry a plus.
· Data crunching and expressing visually & graphically in PowerPoint or reports
· Previous experience with big data and programming valued.

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.