Analyst Revenue Management

Descripción de la oferta

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry. Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

Summary of the role

We are looking for an Analyst Revenue Management to be responsible for contract management, billing and business controlling in order to safeguard and maximize company incomes for Amadeus Cars&Transfers, Amadeus Hotel and Rail Merchant, as well as Navitaire Rail, Insurance and Car.

Main responsibilities

Billing Feasibility Assessment and Contract Management

You will be responsible for the validation and review of billing models and collection terms included in GDS, Navitaire and Merchant agreements and business cases. This is done in colaboration with Legal, Account Management and Finance departments.
• Coordinate change requests if developments or enhancements are needed
• Ensure correct implementation in SAP of reference data related to customers, vendors, contracts and prices.

• Ensure correct accounting treatment and recognition of revenues, expenses, payments and pass through amounts.
• Control and monitor billing of Amadeus products/contracts in order to ensure timely and accurate billing (debit and credit side) to Amadeus partners.

Business Control
• You will also be responsible for tracking revenue and cost deviations versus comparison period figures or expected volumes. Brief Controlling and Commercial Areas of any extraordinary up or downsides.
• Identify root causes for these deviations (discounts, contractual status...) and propose corrective actions. Ensure correct revenue recognition and defer revenues as applicable.
• Coordination with Controlling on accruals. invoice payments or non regular invoices.

• Ensure aligment between billing and implementation teams for new and cancelled contracts to keep the billing system updated.
• Strict enforcement of waiver and discount policy in order to maximize the company revenues.

Customer Service and Business Support
• You will participate in customer meetings to present and explain Amadeus invoicing and billing processes. Help increase customer satisfaction.
• Entry point for Commercial areas and other departments on issues related to Car, Taxi, Navitaire and Merchant customers worldwide (billing issues, contract renegotiation...)

• Coordination with Collection team, regarding non IATA, non standardized payment terms and collection policies.

• Implement educational tools (such as billing handbooks…) and coordinate needed training and awareness sessions as needed in order to ensure proper customer support.

Merchant Model Operations Management
• You will manage data in AiMO including customer profiles, invoicing details, customer credit limits. Monitor correct data flow between AiMO and SAP
• Implement and refine billing and collection processes between customers/providers and Amadeus: invoicing to subscribers, payment to providers, revenue share with providers, direct debit proposals, document distribution
• Optimise and control billing and collection activities to ensure efficient interaction
• Analyse current process, and detect gaps in efficiency or accuracy, especially during pilot phases or new provider implementations
• Escalate any unresolved issues & risks
• Maintain documentation (User Guides, etc) related to the model and its tools (AiMO, SAP, etc.) to ensure all processes are secured and updated. Facilitate knowledge transfer among team members.

Merchant Model Customer Service and Business Support
• You will reconcile invoicing and collection documents, identifying discrepancies with Amadeus Subscribers and Merchant Partner(s), and coordinate resolution with Merchant team / Solutions teams/ Account Managers / Accounting and Treasury
• Coordinate efforts and actions with cross funtional teams, facilitating and fostering these relationships to maximise information flow and customer satisfaction
• Modify processes accordingly for enhanced customer service experience and provide excellent support.
• Regularly monitor, analyse and report on billing and collection services provided

Requirements

· Years of experience: A minimum of 2 years in a similar position in a multinational firm.
· Education: University Degree in Business Administration, Accounting, Finance or Economics.
· Basic understanding of the travel and distribution industry would be an asset.
· Enthusiastic and Willing to learn.
· MS Office: Strong, particularly in Excel and Power Point
· Financial and Analytical understanding
· Fluent English: Speaking and writing
· Spanish, French, German a plus
· Additional foreign languages a plus
· Experience with SAP is a plus
· Skills and knowledge:
· English
· Accountability & Proactivity
· Analytical Thinking
· Building Relations
· Communication
· Customer Focus

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