Service Delivery Manager for Service Desk

Descripción de la oferta

Description of the job

Information Management (IM) delivers the expertise, technology and equipment for Airbus Space and Aerospace products - We make it fly!
IM is transforming and evolving but, we need even more talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers.
As part of our transformation the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities. What does this mean for you? A role in IM is an opportunity for you to grow and to
develop your career in a progressive and innovative environment.
Our people the teams they work in and the values embedded in IM, are driving this change and you could be part of that too.

Tasks & accountabilities

The service delivery manager for Service Desk is responsible for managing Service Desk Services:

- Incident management.

- Problem management.

- Request management.

- EIS in Spain (Support and coordination to the implementation new tools, applications, functionalities, , which affect to the end users.).

- Coordinate All communication activities to end user according the procedures in place has full accountability to maintain a good level of service according with the agreement we have with our provider and follow the services for the different KPI's.

- Receive all the complaint and put in play correct measure in the service from the end user.

- Adoption of measure according the feedback from end user Suveys to improve the quality and efficience of the Service

- Support and relationships to the end users (internal and external ).

- Support and coordination to the implementation new tools, applications, functionalities, , which affect to the end users.

- Coordinate with other IT areas or implement according own project, minus change and major change which affect to the end users environment.

- Hold operational meeting with the provider to accurate and propose changes to improve the quality of the service.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Required skills

Confirmed (3+ to 5 years of experience).
Advanced level in English.

Application process

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Create your profile & apply

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Pass the selection

Once you've submitted your application, it will be screened by our recruitment team. If successful at this stage, we will get in touch with you for a first contact interview.

Contact Data

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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