Groung Support Devices A400M - In Service Support Engineer

Descripción de la oferta

Groung Support Devices A400M - In Service Support Engineer

Airbus Defence & Space Getafe (ex Airbus Military)

Airbus Defence and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europe's number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately €14 billion per year.

Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

Mission- Responsibilities:

Are you creative and innovative?
Are you customer- and solution-oriented?
Are you prepared to re-think Information Management?

It is an exciting time to join the Information Management (IM) Team. IM is the Information Technology (IT) business enabler and unique IM Business Partner for Airbus Defence and Space.

As a central function, IM is involved in all business processes and enables technical as well as management careers. IM covers a wide range of state-of-the-art technologies and positions ranging from IT infrastructure, application support to governance or strategic consultancy. Especially for young talents IM offers best conditions for a successful career in an advanced and forward-looking environment.

With this position, IM offers the opportunity of working supporting systems that are delivered to the end customers, the air forces of the different nations that operate AD&S platforms.

You will be the front end for issues and queries coming from the end customers and you will have to provide an answer according to the service level agreements established with them. You will also get in touch with the different levels of backoffice for those issues that cannot be managed at front end level.

This position is critical to ensure that the systems delivered by AD&S are in good conditions to ensure the operation of the A400M fleet.

The scope of products and programs are GSD (Ground Support Devices) for A400M in-service aircraft, including MDS (Maintenance Data System), MPRS (Mission Planning and Restitution System), PMAT (Portable Multipurpose Access Terminal), and other ground tools belonging to the ground segment of the A400M programme like PMT , NavDB-CT, PFMSE & DTDB-CT.

In order to secure adequate contribution and support to the in-service aircraft, the jobholder is responsible for contributing to the delivery of timely and consistent Technical Solutions to Major in Service Problems/Issues to customers for the products described above under “scope”.

With the aim to contribute to customer satisfaction and to fulfil contractual operational commitments, the jobholder is also responsible for identifying and proposing improvements.

The jobholder is responsible for resolving/addressing to the appropriate teams GSDs in Service Issues (from an IS/IT perspective).

Your main tasks and responsibilities will include:

·  Investigate all reported in service issues and classify them according to their technical nature
·  Address in service issues to the relevant technical teams
·  Assess specific difficulties with each technical issue's agreed plan and propose alternative actions if necessary
·  Contribute to final review and acceptance of proposed solutions
·  Monitor effectiveness of implemented solutions in service
·  Development of communications with Customers / Operators (Operator Information Telex, Service Information Letters, Technical Instructions, Technical Follow Up, etc.)

Due to the nature of work, many different interfaces with internal and external customers need to be established in the daily work, and the jobholder has to maintain adequate relations with Aircraft Operators and Airbus internal technical departments related to GSDs; contributing to provide on time and on quality solutions assisting on In service Tasks:

·  Customer: providing answers to issues
·  Back Office: receiving queries and coordinating answers to customers. Requiring support and agreeing with them, technical solutions.
·  CSR (Customer Service Representatives): collecting additional data and capturing in service issues
·  External Airbus suppliers: requiring support and agreeing with them, technical solutions
·  Services departments in Airbus: gathering detailed information from Customer's needs

Experience/Capabilities required:

Perfil buscado

We are looking for candidates with the following skills and experience:

·  Engineering Degree
·  At least 2 years of experience in IS/IT in service issues resolution
·  Demonstrated experience in the use of ticketing tools. CRM ticketing tool knowledge used for Military Transport Aircrafts will be highly valuable
·  Negotiation level in English mandatory
·  Spanish high level is mandatory
·  Ability to work and communicate effectively in a multicultural environment
·  Good problem solving skills
·  Good communication skills
·  Proactive and highly customer minded oriented, able to work under time pressure
·  Flexible and self-motivated

Due to the nature of work, it is required that the jobholder is able to provide (if needed) working out of standard calendar.

We offer your integration in a young and highly motivated team dealing directly with final Airbus Customers.

Required skills

·  Experience in working with CSR Tools
·  Experience in managing incidents (specially in the IT área)
·  Team work experience is a must
·  Dealing with people in a multicultural environment

Information Systems :3 to 5 yearsof experience
Spanish :Fluent