Customer Support General Systems Engineer
Airbus Defence and Space Getafe (ex Airbus Military)
Airbus Defence and Space is a division of Airbus formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europe's number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately €14 billion per year.
Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.
Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.
Description of the job
The scope of products and programs are all Airbus DS in-service aircraft. Current Airbus DS aircraft are; C-212, CN-235, C-295, Modernized P3 Orion, Airbus DS Derivatives (A310 MRTT, A330 MRTT) and A400M.
¤ In order to ensure adequate contribution and support to the Continued Airworthiness Process and in-service aircraft safety -as required by Part 21 obligations of Airbus DS as Type/Supplemental Type Certificate Holder-, the jobholder is responsible to contribute to the delivery of timely and consistent Technical Response to In-Service Issues to customers for the products described above under 'scope'.
¤ The General Systems department is providing support for all Technical Queries related to the in-service fleet under 'scope'. Within this role, the General Systems department is accountable for managing the in-service issue/query resolution by either providing response based on available/approved data, internal knowhow and/or initiating actions within Airbus/Airbus DS to solve the issue/query.
¤ General Systems department is also responsible to provide AOG and 'out of office' technical support as required by contractual obligations.