Customer Services Engineering Support Electrical - Mission Engineer

Descripción de la oferta

Customer Services Engineering Support Electrical - Mission Engineer

Airbus Defence & Space Getafe (ex Airbus Military)

Airbus Group is a global leader in aeronautics, space and related services. In 2015, the Group - comprising Airbus, Airbus Defence and Space and Airbus Helicopters - generated revenues of € 64.5 billion and employed a workforce of around 136,600.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

A vacancy for a Customer Services Engineering Support Electrical - Mission Engineer has arisen within Airbus Defence & Space in
Getafe.

In order to ensure adequate contribution and support to the Continued Airworthiness Process and in-service aircraft safety, as required by Part 21, obligations of Airbus Defence and Space, as Type/Supplemental Type Certificate Holder, the jobholder is responsible on the delivery of timely and consistent Technical Solutions to Major In-Service Problems/Issues to customers.
With the aim to contribute to customer satisfaction and to fulfill contractual operational commitments, the jobholder is also responsible for identifying and proposing product improvements.

Perfil buscado

Tasks & accountabilities

The jobholder will be mainly focused on Electrical, Lighting, electrical installation and electrical standard practices corresponding to M&L, Airbus derivatives and A400M programs.
For this position, the specific scope is limited to the systems and components covered by the Electrical Generation & Distribution, lighting, electrical installation and electrical standard practices following ATAs 20, 24, 33 and 87/92.
The jobholder will ensure the development and availability within Engineering Support for:

·  Investigation & resolution for all Electrical and lighting Systems in-service issues.
·  Sharing & agreement (when applicable) with all appropriate Organizations on a specific corrective action plan for each above in- service issue.
·  Asses specific difficulties with each technical issue's agreed action plan and propose alternative actions if necessary.
·  Contribute to final review and acceptance of proposed engineering solutions.
·  Monitor effectiveness of implemented solutions in service.
·  Performing of communications with customers/operators (Operators Information Transmission, All Operators Transmission, Service Information Letters, Instructions/repair Form, Technical Follow-Up, etc.).
·  Analysis and evaluation of the impact of any Airworthiness documentation affecting those products described under 'scope'.
·  Perform Perceived Safety Impact Analysis.
·  Lead assigned MISI (Major In-Service Issue) investigation & resolution.
·  Contribution in Product & flight safety issues investigation & resolution.

The jobholder will be also responsible to contribute to the adaptation of existing tools and/or develop of new processes and tools to effectively interface:

·  Internally with other groups within the Airbus Defence and Space Services Organization,
·  Externally with the Customer, the Type Certificate Holder, the Industrial Partners' Design Organizations, the Suppliers' Design

Organizations, the Quality Organizations and the Design Office Organizations
Due to nature of work, many different interfaces with internal and external customers need to be established in the daily work and the jobholder has to ensure adequate relations with:

·  Aircraft Operators and MRO, providing on-time and on-quality solutions.
·  Airworthiness Authorities, providing answers to airworthiness concerned issues.
·  Front Office (AMTAC), receiving queries and coordinating answers to customers.
·  Field Representatives, collecting additional data and capturing in-service issues.
·  Design Office, requiring support and agreeing with them, as required, technical solutions.
·  Airworthiness Office, coordinating with them actions when safety is involved.
·  Assembly Lines, providing support on analysis of deviations, as required.
·  Spares, Identifying and coordinating with them obsolescence problems.
·  Technical Publications, Identifying needs for review and/or update.
·  Service Bulletins, identifying needs and coordinating support.
·  Program Integration, focusing through them planning and program issues.
·  Customer Support, gathering detailed information from customer needs.
·  Procurement and Vendors & suppliers, requesting support for solving issues.

The jobholder will deliver timely optimum Technical Solutions in response to technical issues from customers covered under 'scope' in order to contribute, assuring:

·  Continued Airworthiness and Safety of operation of the in-service fleet.
·  Contractual commitments in terms of operational performance under the Full In-Service Support Customer Services contracts.
·  Customer Satisfaction.

The jobholder will identify and report any airworthiness related issue covered under 'scope' in order to effectively contribute to the Airbus Defence and
Space obligations related to Continued Airworthiness.
The jobholder will also collect and compile in-service data/experience in order to deliver inputs for new designs and ensure that lessons learned related to the 'scope' are made available and thus contributing to improve Airbus Defence and Space products.

Required skills

We are looking for candidates with the following skills and experience:
¤ Educated to degree level in Engineering or equivalent
¤ 3 - 5 years of experience in Mission or Electrical Systems.
¤ Customer support experience
¤ Good Knowledge in Technical Solutions In-services would be an asset
¤ Negotiation level of English and Spanish is required