Telephone Operator

Job description

Company Description

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

·  Receive each guest call in a professional and friendly manner.
·  Maintain effective communication with all related department to ensure smooth service delivery.
·  Handle every query in a polite and courteous manner and exceed guest expectations.
·  Maintain an up to date knowledge of the hotel and local services.
·  Maintain an awareness of guest profile through the Opera guest profile system.
·  Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
·  Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
·  Take messages for guests and management as per the required standard.

Qualifications

·  Minimum 1-2 years’ experience in a similar role in a  hotel.
·  Fluency in English both written and verbal communication skills.
·  Additional language is advantage.
·  Energy and enthusiasm with an eye for detail.

Additional Information

Should be eligible to live and work in Kenya.