Tamayyaz– Receptionist – Saudis Only

Job description

Company Description

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.” 

Job Description

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Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests. 

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Register and process check in for all arrivals. 

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Update and check guest information into the computer after a complete check in. 

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Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 

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Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. 

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Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time. 

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Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.  

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Handle issuance of guest room key cards and ensure effective control for guest security. 

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Check and convey message to guests. 

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Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned. 

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To check the paymaster and assist Supervisors to have No paymasters pending.  

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Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day. 

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Check Hotel situation, occupancy, functions, groups, VIPs.  

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File daily reception report and documents systematically. 

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Print panic report (at least twice a shift).  

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Attend briefings; take notes and action with appreciated follow up. 

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Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged. 

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At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations. 

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Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.  

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He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility. 

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Perfect grooming all the time. 

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Drive Upselling. 

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Carry out any other reasonable task (which may not be stated here) as requested. 

Qualifications

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Tamayyaz Program is for Saudi Nationals Only.  

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Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience. 

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Basic English skills are a must.  

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Strong passion for the Hospitality Field. 

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Excellent interpersonal and communication skills. 

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Is a team player that contributes to and proactively assists co-workers. 

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Ability to work a flexible roster depending on departmental needs. 

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Ability to focus attention on guest needs, always remaining calm and courteous.