Rooms Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS"

Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.  Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

Job Description

We are seeking a qualified, service-minded leader to join the Rooms leadership.

Rooms Manager

What’s in it for you:

·  Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
·  Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
·  Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

·  Provide managerial support to the Rooms Division Leaders in the daily operational duties as needed.
·  Assist in the successful operations in the Housekeeping and/or the Front Office departments and of the assigned department.
·  Consistently offer friendly, engaging and a service culture that contributes positively to Sofitel's Brand Vision and Mission.
·  Provide administrative and floor support in the Housekeeping and/or the Front Office departments. Assist in ensuring appropriate staffing levels are present and assist in recommendations to meet forecasted business volumes. Assist with office duties, paperwork and attending interdepartmental meetings.
·  Manage ALL loyalty programs and guest recognition programs including the ALL Upsell programs.
·  Asist in Maintaining employee morale and programs to maintain engagement.
·  Promote and lead a service driven, results driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores in Housekeeping and Front Office departments.

Qualifications

Your experience and skills include:

·  A passion for everything Hospitality and luxury customer service.
·  Minimum of 2 years of previous Rooms management to include Guest Service and Housekeeping management experience in a luxury hotel setting preferred.
·  Knowledge of Opera Property Management System is an asset.
·  Excellent communication, organizational and problem-solving skills that allow you to lead and manage the Rooms (Guest Services/ Housekeeping)  team effectively.
·  An ability to work under pressure while maintaining a sense of poise and professionalism. 
·  A can-do, positive attitude that enables, empowers and inspires others
·  An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members
·  A desire to learn and grow and a fast paced, challenging, exciting environment
·  Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
·  Previous experience in a similar leadership role is an asset

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.