Expire bientôt Accorhotels

Recepcionista Polivalente

  • El Prat de Llobregat (Barcelona)
  • Administration

Description de l'offre

Key tasks

Overview of duties:
-Registers guest reservations
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services
throughout their stay
• Helps meet the department's quantitative targets by carrying out sales initiatives'
Main responsibilities
'• Welcomes guests as soon as they arrive with great care and attention
• Helps encourage customer loyalty by building friendly, personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as
possible, respecting the Ibis 15-minute contract
• Has an impeccable attitude which conveys the image of the brand and hotel '
Professional techniques / Production
'• Completes all tasks linked to the guest's arrival and departure in compliance with
internal procedures
• Informs guests about any particular conditions or formalities during the stay, and about
the services offered by the hotel
• Handles phone calls
• Passes information on as necessary to other departments (floor staff, technical etc)
and to other members of the front-desk team
• Ensures that all the documents, products and provisions needed for the department
and/or guests are available and up-to-date
• Handles reservations
• Prepares and serves snacks or breakfasts outside of the restaurant's opening hours.'
Commercial / Sales
'• Promotes the range of services offered by the hotel to increase sales
• Applies and actively supports the hotel's pricing policy in order to increase REVPAR
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the
guest's needs
• Encourages synergy within the marketplace by applying the inter-hotel coordination
policy. Advises guests on potential trips to other AccorHotels.'
Management and administration
'• Respects the procedures concerning invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors
• Prepares certain accountancy and statistical information for the Deputy or General
Manager'
Hygiene / Personal safety / Environment
'• Ensures that the workplace remains clean and tidy

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Profil recherché

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Fluent)
Optional languages French (Intermediate)

Essential and optional requirements

·  Excel
·  Word
·  FOLS