Raffles Service (PBX) Agent

Job description

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Raffles Service Agent coordinates service with the guests and between all departments of the hotel. They are the heart of our communication system, experts in all areas of the hotel, able to manage the call center functions and provide seamless service for our guests and colleagues.

Qualifications

·  Ability to work all shifts including overnights, weekends and holidays
·  Previous experience in Front Office operations or PBX operations in a luxury setting an asset
·  An Operational knowledge and proficiency in Front Office systems such as Hotsos, Opera Cloud an asset
·  Strong interpersonal and problem solving abilities
·  Previous customer related experience
·  Possess outstanding guest services skills and sophisticated written/verbal communication skills
·  U.S. work authorization is required for this position

Additional Information

·  Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
·  Excellent Company benefits including medical, dental, vision and life insurance. 
·  Personalized development opportunities across Accor's extensive brand portfolio.  
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21