Host

Job description

Company Description

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

·  Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues.
·  Demonstrates brand service Plus Standards in all interactions.
·  To report on duty punctually, in full uniform according to appearance and grooming standards.
·  To promote and maintain a positive working relationship at all times with the Colleagues.
·  To consistently offer professional, friendly and warm service.
·  To demonstrate a complete understanding of  F&B Policies & Procedures and Service Standards as outlined in the brand.
·  To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. 
·  To be able to answer any Guest questions about menu items in an informative and helpful way.
·  To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation.
·  Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience.
·  To follow all of safety and sanitation policies when handling food and beverage.
·  Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant.   

Qualifications

·  Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
·  Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
·  Proficient in the English language (verbal & written), second language is an asset
·  Must be able to handle a multitude of tasks in an intense, ever-changing environment
·  Must be flexible in terms of working hours.
·  Must be computer literate

Additional Information

Should be eligible to live and work in Kenya.