Guest Service Agent

Job description

Company Description

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

·  Welcome and assist Guests’ according to Accor Standards.
·  Receive each guest call in a professional and friendly manner.
·  Maintain effective communication with all related department to ensure smooth service delivery.
·  Handle every query in a polite and courteous manner and exceed guest expectations.
·  Maintain an up-to-date knowledge of the hotel and local services.
·  Maintain an awareness of guest profile through the Opera guest profile system.
·  Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
·  Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
·  Take messages for guests and management as per the required standard.
·  Be a brand ambassador by providing memorable Guest experiences.
·  Ensure prompt, efficient and updated recording of mails, parcels, and messages.
·  Personalize the interaction in anyway and engage with Guests as individuals.
·  Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.

Qualifications

·  Strong verbal and written communication skills
·  Excellent time management and organizational skills
·  Customer service experience
·  Computer skills including Microsoft Office and telephone operating systems
·  High school diploma or equivalent

Additional Information

Should be eligible to live and work in Kenya.