Front Desk Agent (Full-Time)

Job description

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Note: Must already be legally entitled to work in Canada to be considered for the position

Job Description

Specific Roles and Responsibilities That Create the Essential Toronto Experience:

·  Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
·  Provide effective, fast service in a friendly manner
·  Check in and out hotel guests according to standards and policies
·  Answer incoming calls
·  Monitor for special rates and billing arrangements
·  Ensure the highest level of guest satisfaction by addressing concerns promptly
·  Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
·  Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
·  Keep front desk organized, tidied, and sanitized up to ALL Safe policies
·  Ensure front desk is stocked with essential material
·  Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
·  Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
·  Make certain to be familiar with fire and emergency procedures
·  Other responsibilities connected with Front Office may be required

Qualifications

·  Previous front desk/reception experience a strong asset
·  Must have effective communication skills
·  Knowledge of Microsoft Windows XP an asset
·  Knowledge of Micros PMS/Opera an asset
·  Must have a good command of the English language
·  Hotel/Hospitality degree or diploma an asset
·  Available for shift work including weekends and holidays

Physical Aspects of Position (included but not limited to):

·  Constant standing and walking throughout shift
·  Frequent lifting and carrying up to 30 lbs
·  Constant kneeling, pushing, pulling, lifting
·  Frequent ascending or descending ladders, stairs and ramps

Additional Information

What is in it for you:

·  Employee benefit card offering discounted rates at Accor properties worldwide
·  Complimentary duty meal
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility & Sustainability activities
·  Access to our comprehensive benefits package, including extended health, dental, vision benefits; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
·  Paid time off including vacation, sick and statutory holidays

*Note: Waiting times or other criteria may apply to qualify for some of the above