Front Desk Agent

Job description

Company Description

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V

Job Description

What is in it for you:
Reporting to the Rooms Manager, responsibilities and essential job functions include but are not limited to the following:

·  Consistently offer professional, friendly and engaging service
·  Greet, check in and settle guest accounts while ensuring all service standards are followed
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Follow department policies, procedures and service standards
·  Follow all safety policies
·  Other duties as assigned

Your experience and skills include:

·  Proficient in the English language (verbal & written), second language is an asset
·  Must be able to handle a multitude of tasks in an intense, ever-changing environment
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Previous customer related experience an asset
·  Previous PMS experience an asset
·  Computer literate in Microsoft Window applications an asset
·  Must be able to type 25 words per minute
·  Must possess a professional presentation
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Answering guest calls, emails, and messages
·  Enrolling new members in Accors ALL loyalty program 
·  Upselling guests into higher room categories
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Hospitality Diploma is an asset
·  Must be flexible in terms of working hours
·  Must have the ability to handle cash effectively and accurately
·  Hourly Rate: $32.06 USD Gross per hour

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

·  Frequent standing and walking throughout shift
·  Occasional kneeling, pushing, pulling, lifting
·  Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:
Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

Additional Information

All your information will be kept confidential according to EEO guidelines.