Beach Attendant Supervisor

Job description

Beach Attendant Supervisor

At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Food & Beverage team you will be showcasing a warm and engaging service for our guests.  Assists with managing the operations and resources of the beach by creating and maintaining a safe, clean and relaxing environment.

Summary of Responsibilities:
Reporting to the Beach Manager, responsibilities and essential job functions include, but are not limited to, the following: 

 

·  Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
·  Maintain a high level of professionalism in all aspects of job performance, practice Fairmont Service Promise’s in all interactions
·  Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
·  Supervise and support all functions of the daily operations of the beach, including beach activities, jitney services, cabana program, tennis and etc.
·  Assists the Beach Manager in developing, planning and implementing guest activities, special group events and site inspections.
·  Ensure all equipment is functioning properly, supplies are maintained at appropriate levels, furnishings are clean and tidy and all are maintained in good condition
·  Ensure Storage and Working Areas are clean, organized and maintained in good condition
·  Supervise, train and develop Beach Attendants as required, whilst holding Colleagues accountable to execute the highest level of guests’ service according to standards.
·  Ensure beach is immaculate and in compliant to Hotel Safety and Health standards
·  Ensure the safety and security of guests at all times and attend to any emergencies or injuries in the work environment.
·  Communicate with shuttle services or various forms of transportation.
·  Report accident reports, in a timely manner and ensure accuracy and designated departments are informed
·  Develop and maintain positive working relationships with guests, colleagues and other stakeholders.
·  Engage with guests in a warm, friendly manner to develop lasting relationships and invite them to return to build guest loyalty
·  Assist with beach operations and propose and facilitate innovative, cost-effective guest experience enhancements.
·  Assists with maintaining beach budget and forecast to account for operational costs and expenses and Monthly profit and loss statement adherence.
·  Support and partake in monthly Department meetings to keep Colleagues informed of standards and changes throughout the property.
·  Resolve guests and Colleague’s concerns in a professional and timely manner
·  Perform any other function related duties and projects as assigned

 

 

 

Qualifications:

·  Previous guest service experience preferred
·  Minimum of 6 months experience in a Beach Attendant role is required
·  Previous related supervisory experience preferred
·  CPR and First Aid Certification
·  Basic Swimming Skills preferred
·  Excellent communication (verbal and written), interpersonal, organizational and problem solving skills
·  Proven record of being self-directed, accountable and reliable
·  Ability to work cohesively as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Computer literate in Microsoft Windows applications preferred
·  Knowledge of Point of Sale system
·  Must be able to work outdoors and in extreme weather

Physical Aspects of Position (includes but are not limited to) : 

·  Frequent walking and standing throughout shift
· 

Able to endure long periods of standing, walking, frequent reaching, pushing, pulling, kneeling and bending

· 
Able to tolerate prolonged exposure to prevailing weather conditions

· 
Ability to Swim Preferred.

· 
Occasionally ascending or descending ladders, stairs and ramps

· 
Ability to submerge into the sea water (chest deep) as necessary

Able to lift and carry up to 50 lbs.Occasional lifting and carrying up to 30 lbs.

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!