Barman - Barmaid

Job description

Key tasks

Overview of duties
Organises and sells bar services for guests
Manages the point of sale
Main responsibilities
• Customer relations
• Provides a friendly and personal welcome for guests and remains attentive to their needs
• Promotes the bar offer
• Establishes good relations with guests, offering advice and fostering customer loyalty
Professional techniques / Production
• Knows all the bar and menu products (beverage technical guidelines)
• Occasionally assist with food service
• Manages the stocks and setup for the bar in line with brand standards
• Serves guests at the bar, organising his/her work to suit fluctuations in numbers
• Ensures the equipment used remains in good condition
• Applies the procedures for opening and closing a point of sale
Commercial / Sales
• Offers detailed advice to guests on all the services provided by the hotel
• Promotes the bar's special offers, cocktails and full range of products
• Creates the right atmosphere for the hotel's bar concept
• Develops bar revenue through additional sales techniques'
Management and administration
• Helps meet the department's targets by:
- following the technical guidelines to the letter and using the right doses
- avoiding waste and loss of merchandise
- respecting the hotel's procedures and internal audit processes
• Helps manage stocks and inventories
• Manages invoicing and cash operations for bar services
• Is responsible for the bar's cash holdings'
Hygiene / Personal safety / Environment
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc)
• Applies the regulations on the sale of alcoholic beverages