Assistant Manager Housekeeping

Job description

Job Description

·  JOB PURPOSE
·  Manages the area of responsibility with high levels of service and demonstrates skills in initiative, problem solving, prioritizing, delegation and training of subordinate’s.
·  EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
·  Responsible for maintaining and upkeep of guest floors and public area as per LRA standards.
·  Empowered to take decisions related to supervisors and associates.
·  Empowered to take decisions related to guest delight and situation handling.
·  KEY OPERATIONAL RESPONSIBILITIES

Financial- 

·  To ensure that guest supplies and chemical consumption is adhered to the budget.
·  Monitors and controls inventory of supplies with their par stock.
·  Quality checks and economical use by the department

Operational-

·  Assist executive housekeeper in daily operations
·  Plan the training activities in liaison with the assistant executive housekeeper within the department.
·  Ensures all training records are up to date.
·  Conducts daily briefing of the staff members.
·  Daily inspects all areas for cleanliness safety adherence to standards and procedures.
·  Ensures environmental policies are implemented.
·  Ensures all guest complaints and requests are promptly and efficiently dealt.
·  To provide defect free room with efficient and timely service as per LRA standards.
·  Ensures that all the equipment is maintained properly.
·  Maintaining accurate updated records of all repairs.
·  Controls quality and productivity of the contractor’s work.
·  Follow up on all outstanding issues from the previous shift.
·  Evaluates work load and work habits of all employees.

Business plan /Analysis

·  Analyzing all guest complaints and feedbacks.
·  Should be aware of company’s business plan.
·  Should be aware of hotels financials.

Team Management

·  Ensures maximum efficiency of the staff working under him/her.
·  Coordinates the movements of contractors within the hotel.
·  Establish staff requirements for a shift, based on the need.
·  Grooming checks.
·  Organize team motivational activities
·  To meet team on one on one basis regularly.

General Duty

·  To maintain good working relations with front office and uniformed services.
·  Should have a quick response in handling of emergency situations.
·  To have a complete knowledge of facilities available in-house.
·  Must be thorough on fire and safety procedures.
·  To have high level of administrative accuracy.
·  Adheres to hygiene standards.
·  Ensures that personal grooming is adhered as per standards.

Additional Information

I