Assistant Front Office Manager

Job description

Key tasks

Manages and motivates front office teams in order to provide high quality services for guests,
 Ensures the department meets its quantitative and qualitative targets,
 Increases revenue through his/her sales efforts and by managing rooms revenue effectively,
 Implements brand and Group projects and identity features
 Develops close relationships with guests throughout their stay with the aim of gaining their loyalty,
 Handles guest complaints if they have not been dealt with by team members and provides a rapid solution,
 Ensures that invoicing and cash operations procedures are respected
 Is responsible for the efficient running of the department, alongside the FOM
 Trains the team to use and apply sales pitches,
 Sets the daily occupancy and average room rate targets for the team,
 Ensures the brand and/or Group's loyalty programme is promoted to guests,
 Develops employees' motivation and team spirit by creating a good working atmosphere,
 Takes part in or validates recruitments,
 Organises the welcome and integration of new employees,
 Carries out annual performance appraisals for team members and sets targets,
 Draws up the training plan and follows up implementation,