Offers “Accenture”

days ago Accenture

Junior PST Analyst UKI

  • Internship
  • IRELAND
  • IT development

Job description



PST Analyst

Job Description:

· Develop deep knowledge within a complex product group
· Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
· Own tasks end-to-end until they are assigned to specialist.
· Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
· Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
· Partner with product support group specialists to identify solutions to advertising bugs and product confusion
· Facilitate a high-end customer experience related to support for advertising bugs
· Mentor team members and own product support areas.

Ideal candidate profile



Qualifications :

Basic Qualifications

·  High School Diploma or GED
·  Minimum of 1 year of experience with product technical support
·  Minimum of 1 years' experience in SQL
·  Fluent in English

Preferred Qualifications

·  Bachelor's Degree
·  Experience with SQL
·  Online advertising experience
·  Customer service experience

Professional Skills

·  Excellent oral and written communication skills required
·  Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
·  Aptitude to support complex products
·  Ability to overcome a product learning curve
·  Ability to think critically and problem solve
·  Ability to work in teams