Customer reconciliation Analyst with English
Романија (Општина Центар) Design / Civil engineering / Industrial engineering
Job description
1. Job description:
- processes transactions for relevant business processes in various systems and tracking tools.
- demonstrates knowledge of processes and related systems to effectively perform their responsibilities.
- solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems
2. Job requirements:
- Resolve supplier and customer related situations as per procedures;
- Controlling the booking of the documents processed to assure the accuracy;
- Update processes and procedures;
- Develops good client relationships;
- Subject to regular local supervision of progress against results.
- Proactively performing preventive quality controls and taking corrective actions when errors occur.
- Perform revenue recognition checks as per client policies and procedures
- When required, may plan and facilitate weekly team calls/meetings.
- May present and facilitate at group meetings and new hire integrations; may develop simple presentation content based on existing templates
- May provide assistance for a small team to meet objectives
- May participate, either voluntarily or through direct manager's request, on task forces, process teams, committees and special projects
General requirements:
- Update and maintain various systems/tools per standard process documentation which may include:
- Execute transactions with minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)
- Audit own data entry for accuracy and make required corrections
- Conduct data verification
- Respond to various requests for information, as needed. Escalate to supervisor as appropriate
- File, archive and retrieve documents (paper-based and electronic) using filing standards
- Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
- Respond to information requests by searching, summarizing research results and compiling in requested format
- May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
- Follow established policies, procedures and methods
- May serve as technical and functional resource or super users to other team members
- Participate in process improvement initiatives or special projects as assigned
- Meet established goals and objectives
- Become a subject matter expert for complex processes
- Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
- Assist in audit preparation and proceedings for both internal and external auditors
Apply knowledge on processes and related systems
- May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
- May serve as technical and functional resource or super-user to other team members
Perform data entry and research
- Execute transactions with minimal direction, enter data and retrieve information from group-specific system (all new hires might require some direction initially)
- Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof read and edit work for syntax, grammar and punctuation
- Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external auditors
Desired profile
Qualifications :
- University graduate
- Previous experience in customer service is nice to have
- Fluent level of English language.
- Strong attention to details
- Team player with good communication skills
- Good in dealing with numbers and information;
- Proficient in MS Suite
- Driven and enthusiastic personality;
- Ability to work in a team environment as well as individually.