Order Management Analyst.
Madrid, SPAIN Project / Product management
Job description
JOB DESCRIPTION:
Position Summary:
The Order Management Analyst is accountable for the End to End management of the order process in line with company guidelines and policy whilst ensuring the optimum client experience. Build effective relationships with divisional sales, logistics, distribution and other functions to ensure prompt resolution to execute at the required standard
Main Responsibilities include:
.
· Monitor and resolve order and sales interface issues
· Manage and process orders from an end to end perspective including managing open orders and prioritisation. Management of product returns as well.
· Manage track and resolve disputes and route to local affiliates when required.
· Execution of operation metrics and SLA reporting
· Liaise with internal contacts including sales & marketing, logistics, planning, distribution, and other functions
· Liaise with external parties as appropriate in order to execute effectively
· Propose and implement standardisation for customer service processes
· Managing daily, weekly, monthly order management reporting
· Review all business and SOX controls
· Support business improvement projects
· New Hire Training and coaching of associates
· Ensure Process Knowledge Documentation is relevant and up to date
· Meet the agreed performance measures, KPIs, and goal setting processes.
· Perform day to day accounts receivable functions within the defined process standards working across captive and outsourced teams
Some other tasks;
Evaluate best practices with global peers and develop improvement suggestions
Assist the OM Lead in developing and reviewing performance results for Order Management processes in the region.
Ensure integrity of internal controls, in partnership with the compliance team
Participation in visits to end clients may be required
Job Qualifications:
Minimum Education
BA degree in Business or Accounting preferred but not essential. Relevant work experience advantageous or equivalent combination of education and work experience.
Minimum Experience
· Minimum 3 years in a similar environment
· Knowledge and understanding of overall OTC processes
· Experience with 3rd party outsource providers preferred
· Strong ability to interact with internal and external parties at various levels
· Attentive to detail with a propensity for continuous improvement
· Additional other non-SAP ERP experience a plus
Minimum Language Skills: English and/or Portuguese language are desirable
JOB FAMILY:
Customer Service
DIVISION:
FIN Corporate Finance
LOCATION:
Spain> Avda. Burgos : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable