Assistant Director Loss Prevention

Job description

Job Number 24080771
Job Category Loss Prevention & Security
Location JW Marriott Washington DC, 1331 Pennsylvania Avenue NW, Washington, District of Columbia, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

Assists the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Security/Loss Prevention Operations

• Assists in the development and implementation of emergency procedures.

• Collaborates with the Director of Loss Prevention on ways to continually improve departmental performance.

• Comply with policies on proper investigative procedures for loss of property assets.

• Maintain proper documentation of property patrols.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Implements action plans to monitor and control risk.

• Reports any procedure violations to the Director of Loss Prevention and appropriate management.

• Strives to improve service performance.

• Supervises security staff to effectively monitor and protect property assets.

• Performs duties of the Director of Loss Prevention in his/her absence.

 

Leading Security/Loss Prevention Teams

• Assists Director of Loss Prevention in establishing guidelines and training so employees understand expectations and parameters.

• Celebrates successes and publicly recognizes the contributions of team members.

• Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Helps employees and guests obtain necessary medical attention on a timely basis.

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serves as a role model to demonstrate appropriate behaviors.

• Utilizes an \