Senior Product Owner, Financial Institutions Monitoring GSC

Job description

Job description

Why join us?

The Financial Institutions Sub-Value Stream, part of the Financial Crime Detection Value Stream, is responsible for the definition, steer, implementation and maintenance of all the Transaction Monitoring controls pertaining to the activities related to the Financial Institutions customers of HSBC. This corresponds to Correspondent Banking to both Third Party Banks and HSBC Affiliates, Money Services Business and Third Party Payment Providers.

The individual will be required to share best practice globally, influence/provide guidance to stakeholder teams in a positive manner, challenge controls performance and escalate risks as appropriate.

  HSBC manages the financial crime risks associated with its Financial Institutions (FI) business which covers Correspondent Banking (CB), Money Services Business (MSB), Third Party Payment Processors (TPPP) and Affiliates, through a multi-layered control framework, of where transaction monitoring is one element.Global Social Network Analytics (GSNA) Financial Institution Transaction Monitoring (FITM) technology increases HSBC’s FI compliance risk coverage through the deployment of a new monitoring typology / scenario framework and enables better identification of underlying customers through the enhanced Entity Resolution solution and additional external data.

The Senior Product Owner (SPO) is a member of Financial Institutions Monitoring team within Financial Crime Detection and Investigation Value Stream, working in agile environment and is responsible for defining Epics and Stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.

  The role holder is responsible for:

·  Manage the development and deployment of technical product capabilities and rationalisation of product functionality
·  Ensure effective stakeholder engagement and user interaction at all levels leading to informed and well-judged trade-offs and priority decisions to maximise business benefit.
·  Manage the gaining insight into customer needs and championing customer’s preferences in order to direct the product vision embedding latest technology ensuring product remains commercial
·  Ensure the promotion and communication of the product to the wider organisation
·  Ensure clear articulation of the product vision of what is to be built, and convey that vision to the Agile software development team
·  Clearly identify and describe product backlog items in order to build a shared understanding of the problem and solution with the product development team
·  Ensure requirements are communicated clearly and consistently with software delivery and data science colleagues and stakeholders at all levels.
·  Ensure all deliveries are mapped to business value and holistic picture is being communicated to development teams.
·  Ensure sufficient control environment has been provided and risk mitigating actions are clearly identified, reported and escalated if needed. Manage a team of Product Owners, Business Analysts, Data analysts and deployment specialists, nurturing talent and encouraging innovation.
·  Ensure agile practices and ceremonies are followed by the Product Owners, Business Analysts, Data analysts and deployment specialists
·  Ensure effective and efficient allocation of development budget and tasking of scarce and specialist resources.
·  Engaging with stakeholders, IT and Analytics teams to ensure planning and budgets are achievable and realistic
·  The role holder would also be responsible for establishing seamless, trusting and mutually supportive relationships with key stakeholders within the sub-function and other business areas.The role may require occasional nationwide or overseas travel.

What you’ll do:

Principal Accountabilities:  Key activities and decision making areas

Impact on the Business

·  To manage a team of systems and business analysts in-line with the overall Compliance objectives.
·  Ensure effective stakeholder engagement and user interaction at all levels leading to informed and well-judged trade-offs and priority decisions to maximise business benefit.
·  Identify strategic opportunities and drive through to build product capabilities.
·  Ensure requirements are communicated clearly and consistently with software delivery colleagues and stakeholders at all levels.
·  Maintain a consistent and effective product management approach for all business and functional areas.
·  Drive efficient allocation of scarce resources, including capital and people.

Typical Targets and Measures

·  Maintain a holistic global oversight of the response to financial crime threats across Global functions, lines of business, regions, and countries.
·  Hiring and coaching high calibre members to the team.
·  Effective code deployment, minimising defects whilst maximising functional capabilities.

Customers / Stakeholders

·  Build networks and manage day-to-day relationships with senior staff on technology related matters in Risk and Business.
·  Manage requests from business and risk for intelligence or opportunities to leverage Compliance technology and data.
·  Strengthen and broaden internal relationships with global functions, lines of business, regions, and countries who directly benefit from or interact with Compliance systems, including:
·  Regional Product Management colleagues
·  Compliance managers and lead users
·  Compliance stakeholders
·  Software delivery and operations colleagues
·  Lines of business stakeholders
·  Strengthen and broaden external relationships with key technology/data providers as required.
·  Provides strategic direction and oversight of the firm’s participation in initiatives with key members of Group, public sector and peers to share information on financial crime threats.

Typical Targets and Measures

·  Feedback from stakeholders, and evidence of adoption or acceptance of output and recommendations.
·  Ensure proper rdination of all requests globally, taking into account information sharing, risk mitigation and the needs of business, law enforcement and regulatory stakeholders.
·  Determine stakeholder requirements and educate stakeholders on Compliance capabilities.

Leadership & Teamwork

·  Provides support and direction at a global level and support at a regional level to the deployment of systems capabilities within Compliance.
·  Pro-active and supportive of colleagues and able to demonstrate imitative and a logical approach to solving business issues.
·  Provides sponsorship and strategic vision for People Development initiatives for Compliance, aligned to Group Risk and Group activities.
·  Develops strategy for adoption of technology and the realisation of benefit.
·  Establish and promote a learning culture focused on open feedback and continuous improvement.
·  Attracts, retains and motivates high calibre talent.
·  Clearly communicates technology strategy to meet business needs.        

Typical Targets and Measures

·  Hiring and coaching high calibre members to the team.
·  Rotation of staff to ensure plans are delivered on time and employees gain experience across different functional, business, and geographic lines.
·  Retention and development of high performers.
·  Completion of interim and year end performance management.

Operational Effectiveness & Control

·  Ensure business and regulatory implications of system design and operation are proactively anticipated, considered and communicated throughout the lifecycle.
·  Establish manual and automated technical processes to ensure and evidence rigorous adherence to Group policies and management of operational risk.
·  Develop and present options to implement controls whilst retaining full benefit from investment in systems.
·  Maintain sound understanding of key threats and system vulnerabilities and engage proactively with risk stewards to mitigate risk impact.    

Typical Targets and Measures

·   Adherence to all controls with risks identified and managed.
·  Regular upward reporting of activities undertaken.
·  Early reporting of potential areas of reputational concern.
·  Regular reviews of best practice standards.

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities )

·  The immense amount of change internally and externally calls for the role holder to be alert and adaptable to developing requirements, whilst also delivering challenging targets. 
·  Managing the demands of multiple diverse aspects of the role.
·  Maintaining a global perspective, but with particular consideration of regional distributions (staff, budgets, resources, operations) and the impact of these; and ensuring a proportionate balance in each region.
·  Implementing and managing a uniform approach to operations, in view of disparate operating procedures already in operation (within the organisation and within departments) and the unique issues, requirements and problems associated with each.
·  Understanding the highly complex and constantly changing landscape of case management technology and data to minimise duplication and maximise benefit.
·  Prioritising potentially divergent and conflicting requirements from a broad range of senior stakeholders and ensuring that the stakeholder community remains supportive of the overall direction.
·  Remain open to assessing emerging technologies and their potential application to Compliance.
·  Providing proactive support for urgent and important issues arising to meet short term challenges whilst ensuring the realisation of strategic goals are not compromised.
·  Engaging effectively with a very diverse set of stakeholders from board-level executives to developers.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

·  The role holder will be required to lead and manage global teams of technologists and data specialists as well as subject matter experts in financial crime threats and analytical techniques.
·  The role holder will be expected to demonstrate considerable entrepreneurial spirit to obtain the necessary knowledge and identify and realise opportunities.
·  The role holder will have access to highly sensitive information and must exercise sound judgement in protecting it whilst adhering to all relevant rules and regulations.
·  The role holder will be required to work with team members in multiple jurisdictions and time zones.

Management of Risk (Operational Risk / FIM requirements)

·  The role holder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing financial crimes threats, geopolitical, economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Monitor in accordance with the Principal Accountabilities set out above.
·  The role holder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.

Observation of Internal Controls (Compliance Policy / FIM requirements)

·  The role holder must adhere to all relevant internal controls and should be able to demonstrate a flawless track record in this area.

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)

·  Due to the nature of the role there is limited direct financial responsibility. However, the largest fraud/financial crime events in the banking environment have the potential to result in losses of billions of dollars, so the indirect financial impact of the role is highly significant.

Requirements

What you will need to succeed in the role:

Knowledge & Experience / Qualifications

·  Proven Product Ownership/ Project Management experience in a complex global environment, preferably within the financial services industry.
·  Proven ability in leading technology teams using agile methodology and nurturing talent.
·  Good hands on knowledge of the Google Cloud Platform
·  Good hands on knowledge of Machine Learning development cycles
·  Strong Jira and Confluence experience
·  Proven ability in leading technology teams using agile methodology and nurturing talent
·  Knowledge of KYC and transaction monitoring processes
·  Strong focus on DevOPS delivery
·  (Desirable) Investigative and/or intelligence experience covering a wide range of financial crime threat areas, including management.
·  Strong interpersonal skills with the ability to communicate technical matters effectively with senior leaders in Compliance and business sponsors.
·  Requirements gathering experience and conducting design activity, with a mix of business, operations and technology focused products/ projects.
·  Strong negotiation skills.
·  Effective written and verbal communication skills with high attention to detail.
·  Highly motivated self-starter with proven ability to work collaboratively within teams and to deliver on time.
·  Proven ability to rapidly develop matter expertise in a range of technical and non-technical areas.
·  A personal and professional interest in security, intelligence and technology.
·  Excellent decision making and problem solving ability.
·  Sound judgmental skills to identify and resolve problems.
·  Experience of managing resources using appropriate communication, delegation and planning skills.
·  Ability to motivate and lead people, employing appropriate management styles.
·  Proven ability to work across regions whilst maintaining a global perspective.
·  Ability to work with IT teams to deliver on tight schedules.

You’ll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

 

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